Front Desk Receptionist - Nusa Dua

PT. Ligatennis Sports Management; Kuta Selatan; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

PT. Ligatennis Sports Management in Nusa Dua is seeking a Receptionist to provide warm, professional front-desk service and manage client inquiries. You will maintain up-to-date knowledge of promotions, events, and activities, and assist with sales and program information.

You will handle bookings for courts and classes, process payments, and ensure the reception area is tidy and welcoming. Strong communication and teamwork are essential for success.

Qualifications

• Minimum 1-year experience in related field.
• Be able to work with Google Workspace.

Responsibilities

• Provide warm greetings and professional front-desk service for all clients.
• Master the company's product knowledge and up-to-date information on promotions, events, and related information.
• Answers phones, replies to messages, provides information about activities, schedules, rentals and amenities.
• Manages bookings for courts, classes and facility spaces, and handles cancellations.
• Provides facility tours and may assist with sales of products and programs.
• Ensures reception/entry areas are clean and presentable at all times.
• Promotes package sales and other high-value services to enhance client experience and revenue.
• Processes new packages, renewals, payments, and POS transactions for pro shop items.

Skills

Communication

Customer service

Administration

Google Workspace

Cash handling

Detail-oriented

Fast learner

Teamwork

Disciplined

Education

SMK/SMA in related major

Tools

Google Workspace

Job description

Key Responsibilities

• Provide warm greetings and professional front-desk service for all clients. Ensure the reception area has a person in charge (cannot be empty / no one in the reception area).
• Mastering the company's product knowledge and ensuring the up-to-date information about the promotions, events, and any related information.
• Answers phones, replies to whatsapp messages, provides information about the facility’s activities, classes and lessons schedules, rentals and amenities (if any).
• Manages bookings for courts, classes, and other facility spaces, and handles cancellations according to Liga.Tennis’ policies.
• Provides facility tours to prospective clients (will be based on the situation in the facility) and may assist with the sale of Liga.Tennis’ products and programs.
• Ensures the reception and entry areas are clean, tidy, and presentable at all times.
• Promotes package sales, personal training package (if any), and other high-value services to enhance the clients experience and drive revenue.
• Processes new packages, renewals, payments, and point-of-sale transactions for pro shop items.
• Processes payments accurately, prepares daily reports, monitors cash handling (if any), monitors EDC handling and payment reconciliations, investigating and reporting any discrepancies, updating clients issues and feedbacks and coordinates with other departments to ensure smooth operations.
• Distributes equipment rentals, manages lost and found items, and coordinates with other departments to ensure smooth day-to-day operations.
• Addresses clients concerns and issues promptly and professionally, escalating complex matters to the supervisor or head of reception when necessary.

Other Requirements

Minimum 1-year experience in related field

Min. SMA/SMK in related major

Has good communication, customer service skills and administration skills

Detail-oriented, fast learner, teamwork-oriented, and disciplined

Be able to work with Google Workspace

Know how to handle payment (cash, EDC etc)

Availability to move around the facilities and relocate to other facilities

Placement

Nusa Dua