Receptionist

Unreal Management; Lombok; On-site; IDR 72,000,000 - 108,000,000; Full time

Job summary

Unreal Management in Central Lombok, West Nusa Tenggara, is seeking a professional and welcoming Receptionist to join our team. This full-time role is the first point of contact for clients, visitors and staff, shaping a positive impression and ensuring smooth front-of-house operations.

You will handle calls, appointments, maintain the reception area, and assist with administrative tasks while upholding confidentiality and a high standard of hospitality.

Qualifications

• Experience as receptionist or in a customer-facing admin role.
• Excellent verbal and written communication in English and Indonesian.
• Strong organisational and time-management abilities.
• Proficiency with Microsoft Office and basic office software.
• Professional telephone etiquette and ability to handle multiple calls.

Responsibilities

• Greet visitors and clients with warmth and professionalism.
• Manage incoming calls and direct to appropriate departments.
• Schedule and confirm management and client appointments.
• Maintain a clean and welcoming reception area.
• Handle mail, filing and data entry tasks.
• Provide information about Unreal Management's services and facilities.
• Support other departments with administrative tasks as required.
• Maintain confidentiality of sensitive information.

Skills

Customer service

Communication skills

Organisational skills

Multitasking

Professional telephone etiquette

Fluency in Indonesian and English

Tools

Microsoft Office

Reception software (basic)

Job description

About the role

Unreal Management is seeking a professional and welcoming Receptionist to join our team in Central Lombok, West Nusa Tenggara. This is a full-time position that serves as the first point of contact for our clients, visitors, and staff members. As Receptionist, you will play a vital role in creating a positive impression of our organisation and ensuring the smooth operation of our front-of-house operations. This role is essential to maintaining the professional standards and hospitality for which Unreal Management is known.

Key responsibilities

• Greeting visitors, clients and staff members with professionalism and warmth upon arrival
• Managing incoming calls and directing them to the appropriate department or staff member
• Scheduling and confirming appointments for management and clients
• Maintaining the reception area to ensure it is clean, tidy and welcoming at all times
• Processing administrative tasks including mail handling, filing and data entry
• Assisting with basic enquiries and providing information about Unreal Management's services and facilities
• Managing visitor sign-in procedures and ensuring compliance with security protocols
• Coordinating delivery and courier services
• Supporting other departments with administrative assistance as required
• Maintaining confidentiality and discretion when handling sensitive information

What we're looking for

• Previous experience working as a receptionist or in a similar customer-facing administrative role
• Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse individuals
• Strong organisational and time management abilities
• Proficiency in using Microsoft Office and other standard office software
• Professional telephone etiquette and ability to manage multiple calls efficiently
• Friendly, approachable demeanour with a genuine interest in providing excellent service
• Ability to remain calm and composed in a busy environment
• Attention to detail and accuracy in administrative tasks
• Basic knowledge of appointment scheduling systems and reception management software (preferred)
• Fluency in Indonesian and English (essential)
• Flexibility and willingness to support team members as needed

What we offer

At Unreal Management, we value our employees and are committed to creating a supportive and inclusive workplace. We offer competitive remuneration, opportunities for professional development, and a collaborative team environment where your contributions are recognised and appreciated. We believe in promoting work-life balance and provide our staff with a professional workplace that fosters growth and career progression. We welcome applications from all backgrounds and are committed to creating an inclusive recruitment process.

About us

Unreal Management is a dynamic and forward-thinking organisation based in Central Lombok, West Nusa Tenggara. We are dedicated to delivering exceptional service and maintaining the highest standards of professionalism across all aspects of our business. Our team is committed to creating a positive and productive workplace where employees can thrive and contribute to our collective success. We pride ourselves on our strong values, customer-focused approach, and commitment to excellence in everything we do.