Front Desk Receptionist

Resting Koala Group; Kuta Selatan; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Resting Koala Spa, a wellness sanctuary in Uluwatu with outlets in Bingin and Padang Padang, seeks a Front Desk Receptionist for full-time, on-site work in Kecamatan Kuta Selatan. You will greet guests, manage check-in/check-out, respond to inquiries, schedule appointments, and maintain guest records with a courteous, professional demeanor.

Ideal candidates have strong customer service and English fluency; experience in hospitality or spa settings is a plus.

Qualifications

• Strong customer service and communication skills, with the ability to interact courteously and clearly with guests and colleagues.
• Proficient phone etiquette and experience handling calls, messages, and appointment scheduling.
• Receptionist duties experience, including welcoming guests, managing bookings, and overseeing front desk procedures.
• Clerical skills such as data entry, record keeping, filing, and basic administrative support.
• Ability to maintain a calm, professional presence in a hospitality or spa environment.
• Organizational skills and attention to detail when managing multiple tasks and guest requests.
• Comfort using scheduling software or booking systems; basic computer literacy (email, spreadsheets, documents).
• Prior experience in hospitality, spa, or wellness settings is an advantage.
• Fluency in English; knowledge of Indonesian or other languages is beneficial.
• Reliability, punctuality, and a commitment to providing inclusive, respectful service to all guests.

Responsibilities

• Greet guests and manage check-in/check-out.
• Answer phone calls and inquiries.
• Schedule and confirm appointments.
• Maintain accurate guest records.
• Handle payments.
• Coordinate with spa therapists and other team members to uphold smooth operations.

Skills

Customer service

Communication skills

Phone etiquette

Data entry

Booking software

Hospitality experience

Multitasking

Tools

Booking software

Job description

Company Description

Resting Koala Spa is a wellness sanctuary located in Uluwatu, with tranquil spaces in Bingin and Padang Padang designed for guests to slow down, reconnect, and restore. The spa blends thoughtful treatments, calming interiors, and genuine Balinese hospitality to create an atmosphere of deep rest. Inspired by the calm nature of a koala, every aspect of the spa is crafted to evoke ease and comfort. Warm wooden design elements and natural aromatherapy oils help guests unwind, breathe, and reset in a peaceful environment.

Role Description

The Front Desk Receptionist is a full-time, on-site role based in Kecamatan Kuta Selatan. This role is responsible for greeting guests, managing check-in and check-out procedures, and ensuring a welcoming and efficient front-of-house experience. Daily tasks include answering phone calls, responding to inquiries, scheduling and confirming appointments, and maintaining accurate guest records. The Front Desk Receptionist also handles payments, supports basic clerical duties such as filing and data entry, and coordinates with spa therapists and other team members to uphold smooth operations. Maintaining a calm, professional, and guest-focused demeanor is essential in representing the Resting Koala Spa experience.

Qualifications

• Strong customer service and communication skills, with the ability to interact courteously and clearly with guests and colleagues.
• Proficient phone etiquette and experience handling calls, messages, and appointment scheduling.
• Receptionist duties experience, including welcoming guests, managing bookings, and overseeing front desk procedures.
• Clerical skills such as data entry, record keeping, filing, and basic administrative support.
• Ability to maintain a calm, professional presence in a hospitality or spa environment.
• Organizational skills and attention to detail when managing multiple tasks and guest requests.
• Comfort using scheduling software or booking systems; basic computer literacy (email, spreadsheets, documents).
• Prior experience in hospitality, spa, or wellness settings is an advantage.
• Fluency in English; knowledge of Indonesian or other languages is beneficial.
• Reliability, punctuality, and a commitment to providing inclusive, respectful service to all guests.