Front Desk & Member Experience Specialist

Liga.Tennis; Denpasar; On-site; IDR 33,480,000 - 66,960,000; Full time

Job summary

Liga.Tennis in Bali/Denpasar is seeking a friendly front-desk receptionist to warmly greet clients, manage bookings, and provide information on activities, classes, and rentals.

Responsibilities include phone and message responses, promotions updates, payments processing, daily reports, and coordinating with other departments to ensure smooth operations. Must be detail-oriented and able to work well in a team.

Qualifications

• Minimum 1-year experience in related field.
• SMA/SMK in related major.
• Strong communication and customer service skills.
• Detail-oriented, fast learner, teamwork-oriented, and disciplined.

Responsibilities

• Provide warm greetings and professional front-desk service for all clients. Ensure the reception area has a person in charge (cannot be empty / no one in the reception area).
• Mastering the company's product knowledge and ensuring the up-to-date information about the promotions, events, and any related information.
• Answers phones, replies to whatsapp messages, provides information about the facility’s activities, classes and lessons schedules, rentals and amenities (if any).
• Manages bookings for courts, classes, and other facility spaces, and handles cancellations according to Liga.Tennis’ policies.
• Provides facility tours to prospective clients (will be based on the situation in the facility) and may assist with the sale of Liga.Tennis’ products and programs.
• Ensures the reception and entry areas are clean, tidy, and presentable at all times.
• Promotes package sales, personal training package (if any), and other high-value services to enhance the clients experience and drive revenue.
• Processes new packages, renewals, payments, and point-of-sale transactions for pro shop items.
• Processes payments accurately, prepares daily reports, monitors cash handling (if any), monitors EDC handling and payment reconciliations, investigating and reporting any discrepancies, updating clients issues and feedbacks and coordinates with other departments to ensure smooth operations.
• Distributes equipment rentals, manages lost and found items, and coordinates with other departments to ensure smooth day-to-day operations.
• Addresses clients concerns and issues promptly and professionally, escalating complex matters to the supervisor or head of reception when necessary.

Skills

Customer service

Communication

Administration

Teamwork

Detail-oriented

Fast learner

Google Workspace

Cash handling

Education

SMA/SMK in related major

Tools

Google Workspace

Job description

Liga.Tennis in Bali/Denpasar is seeking a friendly front-desk receptionist to warmly greet clients, manage bookings, and provide information on activities, classes, and rentals.

Responsibilities include phone and message responses, promotions updates, payments processing, daily reports, and coordinating with other departments to ensure smooth operations. Must be detail-oriented and able to work well in a team.