Salon Front Desk & Client Experience Specialist

Sounds of sun; Kuta Utara; Vor Ort; IDR 44.640.000 - 78.120.000; Vollzeit

Benefits dieser Stelle

Employee discounts

Training & development

Flexible scheduling

Work-life balance

Zusammenfassung

Sounds of sun, located in North Kuta, Bali, seeks a friendly Salon Reception to be the first point of contact for clients and to manage bookings and payments. Based on a full-time schedule, you will ensure the reception area is professional, welcoming and efficiently operated.

You will greet clients, handle reservations, answer calls, process payments, and provide information on services. English fluency and a professional appearance are essential, with training and staff discounts offered.

Qualifikationen

• Prior experience in a reception role, preferably in a salon, spa, or hospitality setting.
• Excellent communication and interpersonal skills for engaging with diverse clients.
• Strong organisational abilities and attention to detail when managing bookings and tasks.
• Proficient with booking management software and basic computer systems.
• Ability to handle cash and card payments with accuracy and integrity.
• Calm, patient demeanor to manage busy periods effectively.
• Fluency in English; additional languages are desirable.
• Professional appearance and commitment to high presentation standards.

Aufgaben

• Greeting clients warmly upon arrival and ensuring they feel welcomed.
• Managing salon appointments and bookings with accuracy and efficiency.
• Answering and directing telephone enquiries professionally.
• Processing client payments and managing cash or card transactions.
• Providing information about services, treatments, and pricing.
• Maintaining an organised, clean, and welcoming reception area.
• Scheduling appointments and sending reminders to clients.
• Assisting clients with membership or loyalty information and registration.
• Liaising with therapists and staff to communicate client preferences.
• Handling enquiries and complaints with professionalism and empathy, escalating when needed.
• Maintaining client confidentiality and adherence to salon policies.

Kenntnisse

Reception experience

Communication skills

Organisational skills

Cash handling

English fluency

Professional appearance

Reliability and punctuality

Tools

Booking management software

POS systems

Basic computer skills

Jobbeschreibung

Sounds of sun, located in North Kuta, Bali, seeks a friendly Salon Reception to be the first point of contact for clients and to manage bookings and payments. Based on a full-time schedule, you will ensure the reception area is professional, welcoming and efficiently operated.

You will greet clients, handle reservations, answer calls, process payments, and provide information on services. English fluency and a professional appearance are essential, with training and staff discounts offered.