Front Desk & Guest Experience Specialist

Wyndham; Indonesia; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Travel + Leisure Co. in Bali, Indonesia, seeks a Receptionist to be the first point of contact, handling inbound mail, calls, and visitors, and supporting office operations at the Novotel Nusa Dua site. Strong verbal and written English are required; familiarity with Merlin, Word, Excel is a plus.

Daily tasks include preparing letters, Welcome Calls, scanning documents, and coordinating with AVC resort operations. Join a global team delivering guest experiences and memories.

Qualifications

• Strong verbal and written English language skills required.

Responsibilities

• Answer and redirect inbound phone calls.
• Receive and distribute mail and packages.
• Direct visitors to AVC contacts.
• Make daily Welcome Calls to AVC members and guests.
• Assist with Novotel Nusa Dua department enquiries and docket distribution.
• Provide daily arrival and vacant rooms data to AVC Resort Operations staff.
• Re-confirm expected AVC Asia arrivals daily.
• Scan Accounts Payable and AHPP documents promptly.
• Prepare daily Welcome Letters for arrivals.

Job description

Travel + Leisure Co. in Bali, Indonesia, seeks a Receptionist to be the first point of contact, handling inbound mail, calls, and visitors, and supporting office operations at the Novotel Nusa Dua site. Strong verbal and written English are required; familiarity with Merlin, Word, Excel is a plus.

Daily tasks include preparing letters, Welcome Calls, scanning documents, and coordinating with AVC resort operations. Join a global team delivering guest experiences and memories.