Front Desk Agent (FDA)

Batiqa; Kota Pekanbaru; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

Batiqa is seeking a Front Desk Agent in Pekanbaru, Indonesia to welcome guests, handle check-in/check-out, and manage reservations. You will provide hotel information and assist with payments, while coordinating with other departments to ensure smooth operations.

The role requires good English communication, front office knowledge, and a team-oriented, guest-focused attitude. Shift work is expected in a dynamic hotel environment.

Qualifications

• Proven front desk experience in a hotel
• Good English communication (spoken and written)
• Knowledge of front office procedures and guest relations
• Willing to work in shifts and be a team player

Responsibilities

• Welcomes and assists guests; manages check-in and check-out
• Handles reservations and provides hotel facility information
• Processes billing and payments; coordinates with other departments
• Resolves guest complaints to ensure a positive stay

Skills

English proficiency

Customer service

Teamwork

Problem solving

Well-groomed appearance

Shift work

Tools

PMS

MS Office

Hotel software

Job description

Pekanbaru, Indonesia | Posted on 10/22/2025

Welcoming and assisting guests, managing check-in and check-out processes, handling reservations, providing hotel facility information, processing billing and payments, coordinating with other departments, and resolving guest complaints to ensure a positive stay experience.

Requirements

• Good communication skills in English (spoken and written)
  
• Customer service oriented and well-groomed appearance
  
• Able to operate Property Management System (PMS)
  
• Willing to work in shifts
  
• Previous experience as Front Desk Agent or Receptionist in a hotel
  
• Knowledge of front office procedures and guest relations
  
• Basic problem-solving skills and teamwork attitude
  
• Familiar with MS Office or hotel software