Front Desk Agent

Pullman Hotels & Resorts; Jakarta Pusat; On-site; IDR 44,640,000 - 66,960,000; Full time

Benefits offered by this job

Career growth and development

Dynamic work environment

International hospitality brand

Job summary

Pullman Jakarta Indonesia, a 427-room luxury city hotel in Thamrin CBD, is seeking a Front Desk Agent to greet guests and deliver exceptional service with warm welcomes, efficient check-in/out, and prompt guest support.

You will handle reservations for walk-ins and pre-booked guests, answer inquiries, process billing, and coordinate with Housekeeping, Concierge and other departments to ensure memorable stays.

Qualifications

• High school diploma or equivalent required; hospitality diploma advantageous.
• Experience in customer service or hospitality preferred; internships considered.

Responsibilities

• Greet and welcome guests in a professional, friendly manner.
• Handle check-in and check-out procedures efficiently and accurately.
• Manage guest reservations, walk-ins and pre-booked.
• Address guest inquiries, requests, and complaints promptly and effectively.
• Handle billing and payment transactions.
• Coordinate with Housekeeping, Concierge, and other departments.
• Maintain knowledge of hotel products, services, and local attractions.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Uphold confidentiality of guest information and hotel policies.
• Follow hotel standard operating procedures and brand standards.

Skills

Communication

Interpersonal skills

Problem solving

PMS Opera / PMS

Night audit experience

Education

High school diploma

Hospitality/Tourism diploma (advantage)

Tools

Opera PMS

Microsoft Office

Job description

Company Description

In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In-Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Easy access to public transport.

Company Description

In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In-Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Easy access to public transport.

Our luxury city hotel ideally situated within moments from the National Monument, Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Access to public transport and the capital’s must-see sights are all at your doorstep. Strategically located in Central Jakarta, surrounded by the Central Business District and Jakarta’s largest shopping malls, indulge in the exceptional comfort of our city hotel and embark on an unforgettable staycation journey.

Job Description

As a Front Desk Agent, you are the first point of contact for our guests. You are responsible for delivering outstanding service through warm greetings, efficient check-in/check-out procedures, and prompt assistance throughout the guest’s stay. You play a critical role in creating a memorable guest experience that reflects the high standards of our hotel.

Key Responsibilities

• Greet and welcome guests in a professional, friendly manner
• Handle check-in and check-out procedures efficiently and accurately
• Manage guest reservations, both walk-ins and pre-booked
• Address guest inquiries, requests, and complaints promptly and effectively
• Handle billing and payment transactions
• Coordinate with Housekeeping, Concierge, and other departments to meet guest needs
• Maintain knowledge of hotel products, services, and local attractions
• Ensure the front desk area is clean, organized, and presentable at all times
• Uphold confidentiality of guest information and hotel policies
• Follow hotel standard operating procedures and brand standards

Qualifications:

Education & Experience

• High school diploma or equivalent is mandatory; a diploma in Hospitality/Tourism is highly advantageous
• Prior experience in customer service or hospitality roles is strongly preferred
• Recent graduates with substantive internship experience in Front Office operations will be considered

Required Skills

• Exceptional verbal and written communication skills are essential
• Demonstrated strong interpersonal abilities and advanced problem-solving skills
• Proven capacity to excel in fast-paced environments and efficiently manage multiple tasks
• Proficiency in Microsoft Office suite and Property Management Systems (PMS), such as Opera or equivalent, is required
• Impeccable professional appearance and consistently positive demeanor are crucial
• Experience as a Night Auditor is highly valued

Candidates who do not meet all qualifications may not be considered for this position. The hotel reserves the right to verify all information provided by applicants.

Why Join Us?

• Opportunity to be part of a leading international hospitality brand.
• Career growth and development within Accor Hotels.
• Dynamic and supportive work environment.