Air Freight Operations & Documentation Specialist

Translindo Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

A leading logistics company in Jakarta is seeking an experienced Air Freight Coordinator to manage air cargo shipments, ensuring compliance with international regulations and maintaining customer satisfaction. The role involves client communication, documentation preparation, and problem-solving skills. Candidates should have strong knowledge of air freight processes and excellent organizational abilities. The ideal individual will work in a fast-paced environment, contributing to seamless air freight operations and client relationship management.

Qualifications

• Strong understanding of air freight processes, regulations, and terminology.
• Excellent written and verbal communication skills for effective interaction.
• High level of organization and attention to detail.
• Strong analytical and problem-solving abilities.
• Experience in customer service and documentation within the freight forwarding industry.

Responsibilities

• Serve as the main point of contact for clients, providing updates and handling inquiries.
• Prepare and provide accurate quotes to clients and arrange bookings.
• Address and resolve logistical problems to maintain customer satisfaction.
• Coordinate and manage all aspects of air freight, including booking and customs clearance.
• Accurately create and process all necessary shipping documents.
• Maintain accurate client and shipment records in the CRM system.

Skills

Air freight knowledge

Communication skills

Organizational skills

Problem-solving skills

Technical proficiency

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A leading logistics company in Jakarta is seeking an experienced Air Freight Coordinator to manage air cargo shipments, ensuring compliance with international regulations and maintaining customer satisfaction. The role involves client communication, documentation preparation, and problem-solving skills. Candidates should have strong knowledge of air freight processes and excellent organizational abilities. The ideal individual will work in a fast-paced environment, contributing to seamless air freight operations and client relationship management.