Franchise Operations Director: Build Replicable Systems for Growth

PT. Rhema International Trade; Jakarta Utara; On-site; IDR 400,000,000 - 800,000,000; Full time

Job summary

PT. Rhema International Trade seeks an experienced Head of Franchise Operations to lead and standardize operational systems across our restaurant network. You will oversee 20+ outlets and guide the development of a scalable franchise business.

In the first 90 days, you will design core operating structure, SOPs, training, and KPI dashboards to support growth to dozens or hundreds of outlets. Strong leadership and hands-on store presence are essential.

Qualifications

• Minimum 5 years of experience in chain restaurant / multi-outlet F&B network operations.
• Previous role as Area Manager, Operations Manager, Head of Operations, or Operations Director.
• Proven experience leading and managing 10-30+ outlets (company-owned and/or franchise).
• Demonstrated ability to build operational systems from the ground up and implement SOPs in the field.
• Capable of analyzing operational financial data (revenue, CPL/COGS, labor, waste) and turning around underperforming outlets.
• Strong leadership mindset and hands-on approach in outlets.

Responsibilities

• Manage daily operations of 20+ outlets, monitoring revenue, average spending, product/service quality, cleanliness, work productivity, food waste, customer complaints, and delivery platform performance
• Build operational structure (Head of Ops - Supervisor Lead - Supervisor - Store Manager), develop daily/weekly inspection checklists, and implement result-oriented KPIs
• Prepare and execute new franchise openings, including contract handover, site selection, design, fit-out, recruitment, training, soft opening, and operational support (7/30/60/90 days)
• Develop and implement operational SOPs (kitchen, service, food safety, inventory, complaint handling) and build training systems for new employees, Store Managers, and franchise partners
• Analyze gross margin, SKU mix, labor productivity, and weekly outlet performance data to formulate improvement actions focused on profitability
• Build operational talent pipeline to develop Supervisor Leads and Store Managers continuously

Skills

Leadership

Operations management

Data analysis

KPIs

Training systems

Job description

PT. Rhema International Trade seeks an experienced Head of Franchise Operations to lead and standardize operational systems across our restaurant network. You will oversee 20+ outlets and guide the development of a scalable franchise business.

In the first 90 days, you will design core operating structure, SOPs, training, and KPI dashboards to support growth to dozens or hundreds of outlets. Strong leadership and hands-on store presence are essential.