Floor Supervisor: Guest Experience & Team Lead

Flow Haus Project; Kecamatan Ubud; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Flow Haus Project in Bali is seeking a Floor Supervisor with a minimum of 2 years in a similar role within F&B or hospitality. You will lead daily floor operations and supervise the service team to ensure smooth guest experiences.

We value strong leadership, communication and problem solving, plus a solid understanding of service standards and procedures. The ideal candidate is well-groomed, disciplined and a team player with a positive attitude.

Qualifications

• Minimum 2 years of experience in similar position in F&B or hospitality.
• Strong leadership, communication and problem solving skills.
• Able to handle daily floor operations and supervise team performance.
• Experienced in handling guest complaints and maintaining service quality.
• Good understanding of service standards and operational procedures.
• Well-groomed, disciplined and responsible.
• Positive attitude and strong teamwork skills.

Responsibilities

• Handle daily floor operations and supervise team performance.
• Handle guest complaints and maintain service quality.

Skills

Experience 2y+

Leadership

Communication

Problem Solving

Guest Service

Service Standards

Grooming & Discipline

Teamwork

Job description

Flow Haus Project in Bali is seeking a Floor Supervisor with a minimum of 2 years in a similar role within F&B or hospitality. You will lead daily floor operations and supervise the service team to ensure smooth guest experiences.

We value strong leadership, communication and problem solving, plus a solid understanding of service standards and procedures. The ideal candidate is well-groomed, disciplined and a team player with a positive attitude.