First Mile Operations Lead

Maersk Line Limited; Jakarta Pusat; Hybrid; IDR 180,000,000 - 300,000,000; Full time

Job summary

Maersk is looking for a First Mile Operations Specialist in Jakarta to coordinate landside transportation orders, working with internal teams, transport suppliers and customers to plan, monitor and deliver shipments. You will focus on cost optimization, process improvements and delivering a strong customer experience.

The role requires an execution-focused, customer-oriented individual with understanding of landside operations, strong communication skills and the ability to collaborate across

Qualifications

• Understanding of landside transportation operations and their key characteristics.
• Strong stakeholder-management and communication skills.
• Effective planning, prioritisation and execution capabilities.
• Analytical and solution-oriented approach to operational challenges.
• Ability to collaborate across teams and with external suppliers.
• Customer-focused mindset with commitment to timely issue resolution.

Responsibilities

• Execute day-to-day landside transportation activities, including shipment planning, monitoring, reporting and operational follow-up.
• Coordinate with transport suppliers to ensure shipments are delivered successfully and within service requirements.
• Collaborate with internal and external stakeholders to identify cost-efficient landside solutions.
• Proactively support customers and suppliers by resolving daily operational issues.
• Maintain accurate daily and weekly operational reports.
• Support onboarding of new customers and suppliers, including introductions to processes and systems.
• Ensure activities align with SOPs and transportation management system requirements.
• Build and maintain collaborative relationships with transport suppliers.
• Monitor supplier performance against service levels and KPIs.
• Work with Finance, Procurement and Customs House Brokerage to support end-to-end execution.
• Liaise with authorities, suppliers and customers on landside matters.
• Provide proactive updates to stakeholders on operational issues.
• Identify process gaps and contribute to improvement initiatives.

Skills

Landside operations

Stakeholder management

Planning & execution

Analytical mindset

Cross-functional collaboration

Cost awareness

Continuous improvement

Customer focus

Job description

Maersk is looking for a First Mile Operations Specialist in Jakarta to coordinate landside transportation orders, working with internal teams, transport suppliers and customers to plan, monitor and deliver shipments. You will focus on cost optimization, process improvements and delivering a strong customer experience.

The role requires an execution-focused, customer-oriented individual with understanding of landside operations, strong communication skills and the ability to collaborate across