First Mile Operations Specialist

Maersk Line Limited; Jakarta Pusat; Hybrid; IDR 180,000,000 - 300,000,000; Full time

Job summary

Maersk is looking for a First Mile Operations Specialist in Jakarta to coordinate landside transportation orders, working with internal teams, transport suppliers and customers to plan, monitor and deliver shipments. You will focus on cost optimization, process improvements and delivering a strong customer experience.

The role requires an execution-focused, customer-oriented individual with understanding of landside operations, strong communication skills and the ability to collaborate across

Qualifications

• Understanding of landside transportation operations and their key characteristics.
• Strong stakeholder-management and communication skills.
• Effective planning, prioritisation and execution capabilities.
• Analytical and solution-oriented approach to operational challenges.
• Ability to collaborate across teams and with external suppliers.
• Customer-focused mindset with commitment to timely issue resolution.

Responsibilities

• Execute day-to-day landside transportation activities, including shipment planning, monitoring, reporting and operational follow-up.
• Coordinate with transport suppliers to ensure shipments are delivered successfully and within service requirements.
• Collaborate with internal and external stakeholders to identify cost-efficient landside solutions.
• Proactively support customers and suppliers by resolving daily operational issues.
• Maintain accurate daily and weekly operational reports.
• Support onboarding of new customers and suppliers, including introductions to processes and systems.
• Ensure activities align with SOPs and transportation management system requirements.
• Build and maintain collaborative relationships with transport suppliers.
• Monitor supplier performance against service levels and KPIs.
• Work with Finance, Procurement and Customs House Brokerage to support end-to-end execution.
• Liaise with authorities, suppliers and customers on landside matters.
• Provide proactive updates to stakeholders on operational issues.
• Identify process gaps and contribute to improvement initiatives.

Skills

Landside operations

Stakeholder management

Planning & execution

Analytical mindset

Cross-functional collaboration

Cost awareness

Continuous improvement

Customer focus

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Purpose of the Role

As a First Mile Operations Specialist, you will be responsible for coordinating and executing landside transportation orders efficiently, safely and in accordance with customer requirements, company procedures and applicable regulations.

You will work closely with internal teams, transport suppliers, customers and relevant authorities to ensure shipments are planned, monitored and delivered successfully. The role will also contribute to supplier performance, cost optimisation, process improvement and a consistently strong customer experience.

Key Responsibilities

Landside Operations Execution

• Execute day-to-day landside transportation activities, including shipment planning, monitoring, reporting and operational follow-up.
• Coordinate with transport suppliers to ensure shipments are delivered successfully and within agreed service requirements.
• Collaborate with internal and external stakeholders to identify the most effective and cost-efficient solutions for landside operations.
• Proactively support customers and suppliers by resolving daily operational issues in a timely manner.
• Maintain accurate daily and weekly operational reports.
• Support the onboarding of new customers and suppliers, including introductions to relevant products, processes and systems.
• Ensure operational activities are executed in accordance with established standard operating procedures and transportation management system requirements

Supplier and Stakeholder Management

• Build and maintain collaborative relationships with existing and new transport suppliers.
• Monitor supplier performance against agreed service levels and key performance indicators.
• Work closely with customer-facing teams, Finance, Procurement and Customs House Brokerage teams to support smooth end-to-end execution.
• Liaise with local authorities, suppliers and customers on matters affecting landside transportation services.
• Communicate operational issues clearly and provide proactive updates to relevant stakeholders.

Process and Performance Improvement

• Identify operational and process gaps and actively contribute to improvement initiatives that strengthen productivity, service levels and on-time delivery.
• Support proactive customer notifications by improving communication and operational visibility.
• Research and recommend more effective ways of delivering services from both operational and cost perspectives.
• Support the implementation of new processes and improvements to existing workflows.
• Improve the utilisation of company assets and operational systems, including transportation management systems and leased trucks.
• Challenge operational limitations and existing business rules where appropriate to improve service delivery and customer experience.
• Contribute to cost-saving initiatives and more efficient cost-to-serve outcomes.

Compliance and Safety

• Ensure landside transportation activities comply with applicable government regulations, company policies and customer requirements.
• Maintain awareness of regulatory developments, including health and safety requirements, that may affect customers, suppliers or the organisation.
• Understand and apply relevant elements of Maersk’s Integrated Management Systems within the scope of the role, including ISO 9001 Quality Management, ISO 45001 Occupational Health and Safety, and ISO 14001 Environmental Management.

Team Contribution

• Share operational knowledge, lessons learned and best practices with colleagues.
• Encourage the team to identify viable alternative solutions and take an active role in resolving customer concerns within agreed timelines.
• Support a collaborative, customer-focused and continuous-improvement culture.

Who We Are Looking For

We are looking for an execution-focused and customer-oriented individual who can manage daily transportation activities while maintaining strong attention to service quality, cost and regulatory compliance.

The ideal candidate will bring:

• A good understanding of landside transportation operations and their key characteristics
• Strong stakeholder-management and communication skills
• Effective planning, prioritisation and execution capabilities
• An analytical and solution-oriented approach to operational challenges
• The ability to collaborate effectively across teams and with external suppliers
• A customer-focused mindset with a commitment to timely issue resolution
• Strong cost awareness and an interest in operational optimisation
• An awareness of continuous-improvement principles
• The ability to work effectively in a fast-moving operational environment

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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