Field Tech Support: Enterprise Solutions (Jakarta)

Hewlett Packard Enterprise; Jakarta Pusat; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

Hewlett Packard Enterprise is hiring a Field Technical Support professional in Jakarta to apply technical knowledge, diagnose incidents, and craft solutions for enterprise customers. You will support an assigned account team, balancing internal and customer needs while building strong relationships with management.

The role requires a technical background, strong communication, and the ability to operate across multiple technologies.

Qualifications

• Bachelor's or associate degree in a technical field with 4–6 years of experience.
• Broad knowledge of HP products and services offerings.
• Strong communication and problem-solving skills.
• Basic project management and analytical abilities.

Responsibilities

• Apply technical knowledge to operate a technology area or customer group with moderate risk/complexity.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve most technical incidents independently within your technical area and escalate when needed.
• Build strong relationships with management in assigned accounts and influence delivery decisions.
• Proactively provide solutions to prevent problems and apply HP solutions to meet customer needs.

Skills

Communication skills

Problem solving

Technical background

Project management

Education

Bachelor's degree

Associate degree

Job description

Hewlett Packard Enterprise is hiring a Field Technical Support professional in Jakarta to apply technical knowledge, diagnose incidents, and craft solutions for enterprise customers. You will support an assigned account team, balancing internal and customer needs while building strong relationships with management.

The role requires a technical background, strong communication, and the ability to operate across multiple technologies.