Field Tech Support Engineer - Enterprise Solutions

Hewlett Packard Enterprise; Jakarta Selatan; On-site; IDR 18,000,000 - 32,000,000; Full time

Job summary

Hewlett Packard Enterprise in Jakarta seeks a Field Technical Support professional to operate within enterprise customer environments, delivering integrated solutions and growing HP deployments.

You will resolve incidents, collaborate with teams, and advise on escalation decisions while balancing client needs with internal priorities. Strong communication, problem-solving, and project management skills are essential, with significant travel in Indonesia.

Qualifications

• Bachelor's degree or Associate degree in a technical field with 4–6 years of related experience.
• Broad knowledge of HP products and services offerings.
• Able to communicate effectively with technical staff and management.
• Technical background to communicate with customers and technicians.
• Strong problem solving and prioritization abilities.
• Basic project management, communication, and analytical skills.

Responsibilities

• Apply technical knowledge to operate a technology area or customer group with moderate risk.
• Integrate technical knowledge and business understanding to create customer solutions.
• Resolve most technical incidents independently within area.
• Collaborate with team members to resolve complex cross-technology incidents.
• Identify potential escalations and alert management proactively.
• Provide proactive and reactive solutions to prevent problems.
• Apply HP solutions to meet moderately complex customer needs.
• Balance internal needs with customer needs within defined parameters.
• Build strong relationships with management in assigned accounts.
• Influence delivery decisions on account plans.
• Drive customer expectation management during escalations.

Skills

Technical communication

Problem solving

Project management

Analytical skills

Customer interaction

Education

Bachelor's degree

Associate degree

Job description

Hewlett Packard Enterprise in Jakarta seeks a Field Technical Support professional to operate within enterprise customer environments, delivering integrated solutions and growing HP deployments.

You will resolve incidents, collaborate with teams, and advise on escalation decisions while balancing client needs with internal priorities. Strong communication, problem-solving, and project management skills are essential, with significant travel in Indonesia.