Field Technical Solutions Engineer – Enterprise Support

Hewlett Packard Enterprise; Indonesia; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Hewlett Packard Enterprise in Jakarta seeks a Field Technical Support professional to apply technical knowledge across server administration, security and performance areas for enterprise customers. The role emphasizes resolving incidents, building customer relationships and proactive problem prevention.

The position requires strong communication, analytical and project management skills and will travel up to 75% to support enterprise accounts across Indonesia.

Qualifications

• Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired.
• Broad knowledge of HP products and services offerings.
• Basic knowledge of corporate organization, job, and policies.
• Comprehensive business, technical, or functional knowledge.
• Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.
• Problem-solving skills (proactive, reactive and creative).
• Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions.
• Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.
• Basic project management, communication, and analytical skills and able to suggest operational efficiencies.

Responsibilities

• Apply technical knowledge to operate a technology area or customer group with moderate risk/complexity.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve most technical incidents independently within your technical area.
• Work with team members to resolve more complex or cross-technology incidents.
• Identify potential escalations and alert management proactively.
• Begin to proactively and reactively provide solutions to prevent problems from occurring.
• Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility.
• Balance internal needs with customer needs within defined parameters.
• Build strong relationship with management in assigned accounts.
• Influence delivery decisions on assigned account plans.
• Drive Customer Expectation management as part of escalation process.

Skills

Communication skills

Problem-solving

Technical knowledge

Analytical skills

Education

Bachelor's degree

Associate degree (technical field)

Job description

Hewlett Packard Enterprise in Jakarta seeks a Field Technical Support professional to apply technical knowledge across server administration, security and performance areas for enterprise customers. The role emphasizes resolving incidents, building customer relationships and proactive problem prevention.

The position requires strong communication, analytical and project management skills and will travel up to 75% to support enterprise accounts across Indonesia.