Field Technical Support

Hewlett Packard Enterprise; Indonesia; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Hewlett Packard Enterprise in Jakarta seeks a Field Technical Support professional to apply technical knowledge across server administration, security and performance areas for enterprise customers. The role emphasizes resolving incidents, building customer relationships and proactive problem prevention.

The position requires strong communication, analytical and project management skills and will travel up to 75% to support enterprise accounts across Indonesia.

Qualifications

• Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired.
• Broad knowledge of HP products and services offerings.
• Basic knowledge of corporate organization, job, and policies.
• Comprehensive business, technical, or functional knowledge.
• Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.
• Problem-solving skills (proactive, reactive and creative).
• Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions.
• Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.
• Basic project management, communication, and analytical skills and able to suggest operational efficiencies.

Responsibilities

• Apply technical knowledge to operate a technology area or customer group with moderate risk/complexity.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve most technical incidents independently within your technical area.
• Work with team members to resolve more complex or cross-technology incidents.
• Identify potential escalations and alert management proactively.
• Begin to proactively and reactively provide solutions to prevent problems from occurring.
• Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility.
• Balance internal needs with customer needs within defined parameters.
• Build strong relationship with management in assigned accounts.
• Influence delivery decisions on assigned account plans.
• Drive Customer Expectation management as part of escalation process.

Skills

Communication skills

Problem-solving

Technical knowledge

Analytical skills

Education

Bachelor's degree

Associate degree (technical field)

Job description

Field Technical Support Description

As a Field Technical Support in Jakarta, you have a win-win opportunity: Use your skills to sell integrated solutions, then grow your own career through a variety of paths inside one of the world’s leading technology companies.

Responsibilities

• Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve most technical incidents independently within your technical area.
• Work with team members to resolve more complex or cross-technology incidents.
• Identify potential escalations and alert management proactively.
• Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
• Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility.
• Balance internal needs with customer needs within defined parameters.
• Build strong relationship with management in assigned accounts.
• Influence delivery decisions on assigned account plans.
• Drive Customer Expectation management as part of escalation process.

Requirements

• Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired.
• Broad knowledge of HP products and services offerings.
• Basic knowledge of corporate organization, job, and policies.
• Comprehensive business, technical, or functional knowledge.
• Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.
• Problem-solving skills (proactive, reactive and creative).
• Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions.
• Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.
• Basic project management, communication, and analytical skills and able to suggest operational efficiencies.

About the team

The role will be part of an existing Customer Support and Services Team in Jakarta, Indonesia, and will mainly be supporting the Enterprise business. Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

Job details

• Job - Services Schedule - Full time
• Shift - No shift premium (Indonesia)
• Travel - 75%
• Relocation - No

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

Company values

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