Field Tech Support Specialist — On-site and Merchants

SIRCLO; Tangerang; Vor Ort; IDR 44.640.000 - 78.120.000; Vollzeit

Zusammenfassung

SIRCLO is seeking a proactive Customer Support Specialist to assist merchants, handle tickets, and troubleshoot issues across chat, email, and in-person meetings. You will work closely with tech, product, and warehouse teams to resolve problems efficiently and maintain strong merchant relationships.

On-site warehouse visits will be part of responsibilities to diagnose field issues. The role requires clear documentation, quick learning, and a ready attitude for a fast-paced e-commerce environment

Qualifikationen

• Interpersonal skills for merchant interaction.
• Field-ready and able to visit warehouses on-site.
• Problem-solving mindset and proactive troubleshooting.
• Attention to detail in ticket handling and documentation.
• Warehouse/fulfillment knowledge.
• Familiarity with customer support tools or helpdesk systems.

Aufgaben

• Handle customer support tickets responsively and professionally.
• Troubleshoot technical issues via chat, email, or in-person meetings.
• Build relationships and engage with merchants.
• Conduct on-site warehouse visits to troubleshoot issues in the field.
• Collaborate with technical, product, and warehouse operations teams.
• Document findings and share learnings with the team.

Jobbeschreibung

SIRCLO is seeking a proactive Customer Support Specialist to assist merchants, handle tickets, and troubleshoot issues across chat, email, and in-person meetings. You will work closely with tech, product, and warehouse teams to resolve problems efficiently and maintain strong merchant relationships.

On-site warehouse visits will be part of responsibilities to diagnose field issues. The role requires clear documentation, quick learning, and a ready attitude for a fast-paced e-commerce environment