Junior Technical Support (L1)

SIRCLO; Tangerang; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

SIRCLO is seeking a proactive Customer Support Specialist to assist merchants, handle tickets, and troubleshoot issues across chat, email, and in-person meetings. You will work closely with tech, product, and warehouse teams to resolve problems efficiently and maintain strong merchant relationships.

On-site warehouse visits will be part of responsibilities to diagnose field issues. The role requires clear documentation, quick learning, and a ready attitude for a fast-paced e-commerce environment

Qualifications

• Interpersonal skills for merchant interaction.
• Field-ready and able to visit warehouses on-site.
• Problem-solving mindset and proactive troubleshooting.
• Attention to detail in ticket handling and documentation.
• Warehouse/fulfillment knowledge.
• Familiarity with customer support tools or helpdesk systems.

Responsibilities

• Handle customer support tickets responsively and professionally.
• Troubleshoot technical issues via chat, email, or in-person meetings.
• Build relationships and engage with merchants.
• Conduct on-site warehouse visits to troubleshoot issues in the field.
• Collaborate with technical, product, and warehouse operations teams.
• Document findings and share learnings with the team.

Job description

• Handle customer support tickets responsively and professionally
• Troubleshoot technical issues via chat, email, or in-person meetings
• Build relationships and engage with merchants
• Conduct on-site warehouse visits to troubleshoot issues in the field
• Collaborate with technical, product, and warehouse operations teams
• Document findings and share learnings with the team

Requirements

• Strong interpersonal & communication skills — comfortable interacting with merchants, able to explain technical concepts simply, and build rapport
• Flexible & field-ready — willing to visit warehouses on-site, adaptable to changing priorities, and comfortable in a dynamic environment
• Quick learner & problem-solver — fast to pick up new systems, proactive in troubleshooting, not easily stuck on issues
• Detail-oriented — meticulous documentation and careful ticket handling
• Warehouse/fulfillment knowledge
• Familiarity with customer support tools or helpdesk systems

SIRCLO is the leading omnichannel commerce enabler in Indonesia. SIRCLO’s mission is to maximise the potential of people and businesses through integrated technology solutions, as a means to enable them to make a leap into the future. SIRCLO’s super ecosystem serves a wide array of stakeholders, including enterprise businesses, small and medium businesses, new retail and micro businesses, as well as millions of end consumers.

Here, we work together to make the dream work

Respectful

Everyone should be treated with courtesy and professionalism

We strive to constantly pursue innovation of our products and services