Remote IT Support Specialist — Fast, Customer Focused

Care Technologies; Daerah Khusus Ibukota Jakarta; On-site; IDR 535,618,639 - 892,697,732; Full time

Benefits offered by this job

Work from Home

Performance Bonus

Medical, Dental, Vision Plans

Job summary

Care Technologies is seeking an IT Customer Support professional to provide technical assistance for software applications and IT-related issues. The role ensures customer inquiries are handled efficiently with an emphasis on satisfaction.

Responsibilities include troubleshooting problems, guiding users, and maintaining documentation. Candidates should possess a bachelor's degree in a relevant field and have strong communication skills. Benefits include performance bonuses and work-from-home options.

Qualifications

• Bachelor's Degree in a related field like IT or Computer Science.
• Experience in customer support or helpdesk is a plus.
• Professional proficiency in English.
• Basic knowledge of networks and operating systems.

Responsibilities

• Provide first-level technical support for software and hardware issues.
• Troubleshoot and resolve system/application problems.
• Assist customers with using company applications.
• Maintain records of customer interactions and issue resolutions.
• Create and update support documentation.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Customer support

Collaboration

Understanding of computer networks

Basic database knowledge

Familiarity with ticketing systems

Education

Bachelor's Degree in Information Technology or related field

Job description

Care Technologies is seeking an IT Customer Support professional to provide technical assistance for software applications and IT-related issues. The role ensures customer inquiries are handled efficiently with an emphasis on satisfaction.

Responsibilities include troubleshooting problems, guiding users, and maintaining documentation. Candidates should possess a bachelor's degree in a relevant field and have strong communication skills. Benefits include performance bonuses and work-from-home options.