Field Technical Support Specialist - Travel-Ready Tech

HP; Jakarta Pusat; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

HP is seeking a Field Technical Support professional in Jakarta to apply technical knowledge across HP products and services, working with customer teams to implement integrated solutions. The role emphasizes problem solving, customer relationship building, and proactive incident management.

The ideal candidate has a technical degree with 4–6 years of experience, strong communication skills, and the ability to influence delivery decisions within assigned accounts.

Qualifications

• Bachelor's degree preferred or Associate degree holder in a technical field with 4-6 years of relevant experience.
• Broad knowledge of HP products and services offerings.
• Basic knowledge of corporate organization, job, and policies.

Responsibilities

• Apply technical knowledge to operate a technology area or customer group with moderate risk/complexity.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve most technical incidents independently within your area; collaborate on more complex issues.

Skills

Problem-solving

Communication

Technical understanding

Analytical skills

Project management basics

Education

Bachelor's or Associate degree in technical field

Job description

HP is seeking a Field Technical Support professional in Jakarta to apply technical knowledge across HP products and services, working with customer teams to implement integrated solutions. The role emphasizes problem solving, customer relationship building, and proactive incident management.

The ideal candidate has a technical degree with 4–6 years of experience, strong communication skills, and the ability to influence delivery decisions within assigned accounts.