Field Service Engineer - CPS Indonesia

Atlas Copco; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Atlas Copco Indonesia is hiring for the Chicago Pneumatic Tools Division to deliver professional product and software services at customer sites or workshops across Indonesia. You will diagnose performance issues, calibrate, test, and document service work.

Ideal candidates have at least 1 year in engineering service, IT/network/database knowledge (RavenDB a plus), and PLC literacy. We value flexibility, teamwork, and commitment to safety and quality.

Qualifications

• Experience in engineering service environment (1+ year).
• IT, networking and databases knowledge; RavenDB is a plus.
• PLC literacy is advantageous.

Responsibilities

• Provide full and professional product services at customer locations or workshops.
• Diagnose performance issues and take corrective actions for CPD products.
• Identify and source spare parts and consumables for service jobs.
• Calibrate, test, program and certify service work per procedures.
• Generate technical service reports and documentation.

Skills

Engineering service

IT & networks

PLC knowledge

Tools

RavenDB

Job description

Desoutter, CP Chicago Pneumatic, Fuji Air Tools

Your mission

To perform a high level of customer service, respond to customer needs, work to meet customer expectations and improve customer satisfaction by providing a professional product and software services in the role of member of Chicago Pneumatic Division team

The role

• To provide full and professional product services at customer location or at workshop
• To diagnose problematic and inefficient performance of CPD products and take appropriate action to rectify performance
• To identify and source spare parts and consumables required for the responsible service jobs
• To carry out calibration, testing, programming and certification of service job assigned according to company standard procedures
• To generate technical reports on service provided at site or inside workshop
• To undertake ad-hoc service jobs as necessary both at customer site or inside workshop
• To incorporate flexible attitude to working out of normal working environment as and when required.
• To provide company software debugging, troubleshooting and ensure software back to work properly
• To arrange field and workshop equipment and replacement parts ready for service jobs and timely manage recording of those equipment and parts
• To finish service documents according to company or customer requirements
• To raise red flag or request for support when there is business or technical risk
• To follow strictly on safety, health, environment and quality policy and report safety risks to prevent future accident
• To follow and fulfill all service documents and procedure to meet both internal and external audit requirements

Skills and experience

• Good engineering skills, with at least 1 year experience in an Engineering service environment
• IT, Network and database knowledge (Raven db will be an advantage)
• PLC literation will be an advantage

Are we a good fit?

• Service mind with high degree of flexibility
• Ability to build strong and effective working relationships with both customers and colleagues
• Self motivation
• Ability to work individually and as part of team

Choose your career with us!

Chicago PneumaticTools Division (CPTD) is adivision within the Atlas Copco Group, one of the world's leading industrial companies specializing in compressed air, vacuum, industrial, and power solutions. Chicago Pneumatic joined the Group in 1987 and has since operated as a dedicated brand serving industrial, vehicle service, and construction markets. Brands under CPTD such as Desoutter, Chicago Pneumatic, Fuji, Setitec, Nexonar and Rodcraft.

The Chicago Pneumatic Tools Division focuses on delivering reliable and cost-effective:

As part of the Atlas Copco Group, Chicago Pneumatic Tools Division also having :

• Advanced technology development
• Worldwide service and support networks
• High standards in quality, safety, and sustainability

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco Group enables technology that transforms the future. We innovate to develop products, services and solutions that are key to our customers' success. Our four business areas offer technologies for air and gas compression, vacuum and abatement, automated assembly and quality control, mobile energy management and power generation as well as portable and industrial flow technologies.

Visit the Atlas Copco Group website

Posting End Date: 12/31/26 Legal Entity: PT Atlas Copco Indonesia