Field Service Engineer

北京汉克时代科技有限公司; Jakarta Barat; On-site; IDR 108,000,000 - 180,000,000; Full time

Job summary

Beijing Hank Era Technology Co., Ltd. in Indonesia seeks a hands-on field engineer responsible for after-sales support for a single-site project and equipment, with no regional oversight.

The role involves on-site operation-maintenance, fault repair, routine preventive maintenance, and responding to basic customer queries in Mandarin and Indonesian. You will support regional leads and maintain logs and inventories at project sites.

Qualifications

• Hands-on experience in engineering operation & maintenance and equipment after-sales service.
• Ability to install & commission equipment, perform on-site troubleshooting, periodic inspection.
• Experience in water purification treatment industry.
• Mandarin and Indonesian can be working languages.

Responsibilities

• On-site equipment operation-maintenance, fault repair and routine preventive maintenance at project sites.
• Process after-sales work orders, conduct on-site technical briefings, and respond to basic customer queries.
• Complete maintenance logs, equipment ledgers, and inventory check & filing of on-site materials.
• Support mid-level regional leads with on-site delivery execution and issue escalation & feedback.

Skills

Hands-on maintenance

On-site troubleshooting

Equipment after-sales

Inspection

Job description

This role is responsible for after-sales support for a single-site project / individual equipment only, with no regional or country-level business oversight responsibilities.

Key responsibilities

• On-site equipment operation-maintenance, fault repair and routine preventive maintenance at project sites


• Process after-sales work orders, conduct on-site technical briefings, and respond to basic customer queries


• Complete maintenance logs, equipment ledgers, and inventory check & filing of on-site materials


• Support mid-level regional leads with on-site delivery execution and issue escalation & feedback

About you

• Hands-on experience in industry-relevant engineering operation & maintenance and equipment after-sales service


• Capable of independently performing equipment installation & commissioning, on-site emergency troubleshooting, periodic inspection, and handling basic customer inquiries


• Relevant experience in the water purification treatment industry


• Mandarin and Indonesian can be working language