Lead Field Advisor - Automotive Truck Solutions

Thamrin Group; Palembang; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

Thamrin Group is seeking a Field Advisor Supervisor in Palembang to lead the Field Advisor team, ensure top-tier technical support, and maintain high customer satisfaction. You will supervise daily activities, coordinate troubleshooting, and drive performance in a fast-paced automotive truck environment.

The role requires leadership, strong technical knowledge of diesel engines and truck systems, and excellent communication skills to coordinate with service and maintenance teams while upholding

Qualifications

• Diploma or Bachelor's degree in Automotive Engineering, Mechanical Engineering, Business, or related field.
• 3–5 years in automotive/truck industry with supervisory or team leadership experience.
• Strong knowledge of diesel engines, truck systems, vehicle maintenance, and diagnostic tools.
• Excellent leadership, communication, problem-solving, and customer relationship skills.
• Ability to coordinate teams, analyze technical issues, and ensure safety standards compliance.

Responsibilities

• Supervise, coordinate, and monitor daily Field Advisor team activities and performance.
• Oversee customer complaint handling and ensure timely resolution of technical issues.
• Provide technical guidance and coordinate with service, workshop, and maintenance teams.
• Conduct field visits and monitor service quality, customer satisfaction, and team performance.
• Prepare operational reports and ensure field activities comply with procedures and safety standards.

Skills

Leadership

Team coordination

Customer relationship management

Problem-solving

Communication

Education

Diploma or Bachelor's in Automotive/Mechanical Engineering or related

Tools

Diagnostic tools

Job description

Thamrin Group is seeking a Field Advisor Supervisor in Palembang to lead the Field Advisor team, ensure top-tier technical support, and maintain high customer satisfaction. You will supervise daily activities, coordinate troubleshooting, and drive performance in a fast-paced automotive truck environment.

The role requires leadership, strong technical knowledge of diesel engines and truck systems, and excellent communication skills to coordinate with service and maintenance teams while upholding