Fiber Customer Lifecycle & Retention Specialist

IM3; Sumatera Utara; Vor Ort; IDR 9.000.000 - 15.000.000; Vollzeit

Zusammenfassung

IM3 in Indonesia seeks a candidate with a Bachelor's degree in Business, Marketing, Engineering, Operations or a related discipline, or equivalent professional experience, plus experience in fixed broadband customer lifecycle, service support or retention operations.

The role demands strong spreadsheet, presentation and reporting literacy, ownership and follow-through, clear communication, collaboration across functions, and analytical problem-solving with a customer- and commercial orientation.

Qualifikationen

• Bachelor's degree or equivalent professional experience in Business, Marketing, Engineering, Operations or related field.
• Experience in fixed broadband customer lifecycle, service support or retention operations.

Aufgaben

• Customer cohort analysis; retention execution; issue coordination; customer contact.
• Ownership and follow-through; clear communication; collaboration across functions; analytical problem-solving; customer and commercial orientation.

Kenntnisse

Spreadsheet literacy

Presentation skills

Reporting skills

Ausbildung

Bachelor's degree in Business, Marketing, Engineering, Operations or related discipline

Jobbeschreibung

IM3 in Indonesia seeks a candidate with a Bachelor's degree in Business, Marketing, Engineering, Operations or a related discipline, or equivalent professional experience, plus experience in fixed broadband customer lifecycle, service support or retention operations.

The role demands strong spreadsheet, presentation and reporting literacy, ownership and follow-through, clear communication, collaboration across functions, and analytical problem-solving with a customer- and commercial orientation.