Fiber Base Management - Sumatra Officer

IM3; Sumatera Utara; Vor Ort; IDR 9.000.000 - 15.000.000; Vollzeit

Zusammenfassung

IM3 in Indonesia seeks a candidate with a Bachelor's degree in Business, Marketing, Engineering, Operations or a related discipline, or equivalent professional experience, plus experience in fixed broadband customer lifecycle, service support or retention operations.

The role demands strong spreadsheet, presentation and reporting literacy, ownership and follow-through, clear communication, collaboration across functions, and analytical problem-solving with a customer- and commercial orientation.

Qualifikationen

• Bachelor's degree or equivalent professional experience in Business, Marketing, Engineering, Operations or related field.
• Experience in fixed broadband customer lifecycle, service support or retention operations.

Aufgaben

• Customer cohort analysis; retention execution; issue coordination; customer contact.
• Ownership and follow-through; clear communication; collaboration across functions; analytical problem-solving; customer and commercial orientation.

Kenntnisse

Spreadsheet literacy

Presentation skills

Reporting skills

Ausbildung

Bachelor's degree in Business, Marketing, Engineering, Operations or related discipline

Jobbeschreibung

Bachelor's degree in Business, Marketing, Engineering, Operations or a related discipline, or equivalent relevant professional experience. Experience in fixed broadband customer lifecycle, service support or retention operations.

Customer cohort analysis; retention execution; issue coordination; customer contact. Strong spreadsheet, presentation and reporting literacy appropriate to the role.

Ownership and follow-through; clear communication; collaboration across functions; analytical problem-solving; customer and commercial orientation. Leadership and decision complexity should be assessed in proportion to actual role scope.