Fiber Base Management - Sumatra Officer

Indosat; Sumatra; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Indosat is seeking a results-oriented specialist to support sustainable FTTH subscriber retention by monitoring account health, payments, and usage signals, and coordinating approved rebuy and win-back activity.

You will review churn risks, flag onboarding issues, coordinate customer save programs with national functions, support renewal campaigns, and summarize trends to guide local actions.

Qualifications

• Bachelor's degree in Business, Marketing, Engineering, Operations or related field or equivalent experience.
• Experience in fixed broadband customer lifecycle, service support or retention operations.
• Strong spreadsheet, presentation and reporting literacy.

Responsibilities

• Support sustainable FTTH subscriber retention by monitoring account health, payment and usage signals.
• Coordinate approved rebuy and win-back activity with national functions.
• Flag onboarding and installation problems affecting continued subscription.
• Support renewal, payment reminder and engagement campaigns.
• Refer technical service problems to Home CX and Fiber delivery owners.
• Summarize survival, churn and recovery trends to recommend local actions.

Skills

Customer lifecycle analysis

Retention execution

Issue coordination

Clear communication

Analytical problem solving

Education

Bachelor's degree in Business, Marketing, Engineering, Operations or related

Tools

Excel

PowerPoint

Job description

Support sustainable FTTH subscriber retention by monitoring account health, payment and usage signals, and coordinating approved rebuy and win-back activity.

Scope of Work

• 1. FTTH Base Health — Review payment activity, tenure cohorts and churn risks across serviceable Fiber accounts.
• 2. Early-Life Monitoring — Flag onboarding and installation-related problems affecting continued subscription.
• 3. Proactive Retention — Coordinate approved win-back and customer save programs with national functions.
• 4. Customer Outreach — Support appropriate renewal, payment reminder and engagement campaigns.
• 5. Issue Routing — Refer technical service problems to Home CX and Fiber delivery owners.
• 6. Reporting — Summarize survival, churn and recovery trends and recommend local actions.

Requirements

Education and experience

Bachelor’s degree in Business, Marketing, Engineering, Operations or a related discipline, or equivalent relevant professional experience. Experience in fixed broadband customer lifecycle, service support or retention operations.

Customer cohort analysis; retention execution; issue coordination; customer contact. Strong spreadsheet, presentation and reporting literacy appropriate to the role.

Ownership and follow-through; clear communication; collaboration across functions; analytical problem-solving; customer and commercial orientation. Leadership and decision complexity should be assessed in proportion to actual role scope.

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