Sr Officer-Business Governance Analyst

Indosat; Indonesia; Sur place; IDR 240 000 000 - 420 000 000; Plein temps

Résumé du poste

Indosat is seeking a Business Governance Analyst to act as the governance control tower for the HiFi FTTH business. The role ensures operations align with policies, regulatory requirements, and strategy.

It focuses on standardizing processes, reducing deviations, and minimizing leakages across regions and partners. The successful candidate will support governance, risk, legal, and compliance functions, drive process improvements, and work with cross-functional teams to ensure governance

Qualifications

• Bachelor level education in a relevant field is required.
• Experience in telecom, broadband, or governance/compliance roles is preferred.
• Strong analytical thinking and problem-solving capabilities.
• Ability to drive process improvements and manage risks.
• Proficient stakeholder management and effective communication.

Responsabilités

• Oversee governance and compliance across FTTH operations.
• Standardize processes and minimize deviations and leakage.
• Manage contract lifecycle for FTTH partners and monitor milestones.
• Coordinate audits and implement corrective actions with risk teams.
• Collaborate with Sales, Technical, Ops, IT, and Finance teams.

Connaissances

Analytical thinking

Problem solving

Telecom operations knowledge (FTTH)

Data-driven mindset

Stakeholder management

Communication skills

Cross-functional collaboration

Formation

Bachelor’s degree in Business, Engineering, Telecommunications, or related field

Outils

Excel

SQL

BI tools

Description du poste

The Business Governance Analyst acts as the governance control tower for the Indosat HiFi FTTH business, ensuring all operations and processes align with company policies, regulatory requirements, and strategic goals. The role connects commercial strategy, field execution (Isales and Direct Sales), system capabilities, and compliance to ensure smooth end-to-end operations. It focuses on standardizing processes, minimizing deviations and invalid subscriptions, and reducing operational leakages, while enabling consistent and scalable execution across all regions and partners.

Job Descriptions :

• Governance & Compliance

The Governance & Compliance function ensures that all FTTH operations are aligned with internal policies, SOPs, and regulatory requirements. It is responsible for maintaining and updating governance frameworks and guidelines, while continuously monitoring key processes such as subscription, installation, and billing to ensure adherence. The role also works closely with Risk, Legal, and Compliance teams to ensure consistent governance and regulatory alignment across the business.

The Process Standardization & Improvement function analyzes end-to-end FTTH processes, identifies gaps and inefficiencies, and drives improvements to enhance efficiency and customer experience, while ensuring field execution aligns with defined SOPs.

• Business Contract Management.

Manage the full contract lifecycle for FTTH strategic partners, from drafting to renewal, ensuring compliance with policies and regulations. Collaborate with cross-functional teams to align contract terms with business needs, review key clauses to mitigate risks, and monitor contract performance. Maintain a centralized contract repository, track renewals and milestones, resolve risks and disputes, and provide regular status and compliance reporting.

• Audit & Control

The Audit & Control function conducts regular audits across FTTH operations, ensures proper documentation and audit trails, and follows up on findings to drive corrective actions.

The Risk Management function identifies operational and compliance risks in FTTH processes, develops and monitors mitigation plans, and supports incident investigation and root cause analysis.

• Cross-functional Coordination

The Cross-functional Coordination function collaborates with Sales, Technical, Customer Operations, IT, and Finance teams to ensure governance alignment across FTTH delivery, and supports new product launches or commercial changes with proper governance readiness.

Requirements

Qualification & Experience

• Bachelor’s degree in Business, Engineering, Telecommunications, or related field
• 3 – 6 years of experience in telecom, broadband, or governance/compliance roles
• Strong understanding of FTTH business processes and lifecycle
• Experience in process improvement, audit, or risk management is preferred
• Strong analytical thinking
• Business/System Transformational excellence is preferable.

Skills:

• Strong analytical and problem-solving skills
• Good understanding of telecom operations (especially FTTH)
• Data-driven mindset (Excel, SQL, BI tools is a plus)
• Excellent stakeholder management and communication skills
• Attention to detail and strong governance mindset
• Ability to work cross-functionally in a dynamic environment
• Excellent communication skills, both oral and written, to interact with the team, business partners, advisors, and senior management.