Fare Loading Ops Lead — 24/7 & Team Growth

ATI Business Group; Jakarta Pusat; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

ATI Business Group is seeking a Fare Loader Senior Supervisor to lead daily fare loading operations for overseas clients. You will oversee 50+ team members via Team Leaders, ensuring SLAs and data accuracy while driving engagement and continuous improvement.

This role requires working across Central Jakarta and BSD City with rotating shifts in a 24/7 environment. Ideal candidates hold a Bachelor's degree and at least 2 years in leadership, with English fluency (CEFR C1) and strong analytical

Qualifications

• Bachelor's degree in any major, preferably from a reputable university.
• Minimum 2 years of leadership or supervisory experience.
• Experience in travel, airline operations, data entry, or customer-facing operations preferred.
• Fluent in English CEFR C1.
• Strong analytical and data-driven performance management.
• Proficient in Microsoft Excel with data literacy.

Responsibilities

• Oversee daily fare loading operations to ensure accurate and timely loading, updating, and maintenance of fare data per client requirements and SLAs.
• Lead and support Team Leaders in managing workloads, productivity, quality, and performance.
• Monitor operational performance and data accuracy including productivity, turnaround time, and SLA achievement; implement corrective actions.
• Serve as escalation point for complex fare loading issues and data discrepancies.
• Support the Operations Manager in client communication, reporting, and continuous improvement initiatives.
• Identify opportunities to improve operational efficiency by reviewing workflows and strengthening quality controls.
• Maintain team engagement and service consistency through coaching and coordination.

Skills

Leadership

Analytical skills

Communication

Interpersonal skills

Time management

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

ATI Business Group is seeking a Fare Loader Senior Supervisor to lead daily fare loading operations for overseas clients. You will oversee 50+ team members via Team Leaders, ensuring SLAs and data accuracy while driving engagement and continuous improvement.

This role requires working across Central Jakarta and BSD City with rotating shifts in a 24/7 environment. Ideal candidates hold a Bachelor's degree and at least 2 years in leadership, with English fluency (CEFR C1) and strong analytical