Junior Travel Consultant

ATI Business Group; Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

ATI Business Group is seeking a Junior Travel Consultant to assist clients with their travel needs. The role requires basic GDS knowledge and proficient English communication to support tickets, inquiries, and standard processes.

Fresh graduates are welcome. The position may operate across Central Jakarta and BSD City with rotating shifts to cover 24/7 operations. Join ATI to contribute to a global travel and hospitality services network.

Qualifications

• Clear and concise English communication (written and spoken).
• Strong analytical and numerical abilities for data interpretation.

Responsibilities

• Handle end-to-end ticketing: issue, reissue, refunds, etc.
• Respond to customer inquiries with accurate information.
• Maintain productivity and accuracy per team standards.
• Follow established guidelines to complete tasks accurately.
• Ensure work complies with team standards and procedures.
• Escalate issues or system limitations to supervisor.

Skills

English communication

Analytical skills

Numerical skills

Education

Bachelor's degree

Tools

Sabre

Amadeus

Galileo

Job description

We are looking for a Junior Travel Consultant to assist clients with their travel needs. If you have an interest in the travel industry, basic knowledge of GDS systems, and proficient in English communication skills, we'd love to get to know you.

Key Responsibilities:

• End-to-end ticketing processes (issue, reissue, refund, etc.)
• Respond to customer inquiries with accurate information.
• Keep productivity benchmark and accuracy as per team’s minimum standard
• Carefully follow instructions and pre-established guidelines to perform assigned tasks
• Ensure that all work is processed according to the team’s minimum standard
• Report any issues or system limitations to the direct supervisor

Qualifications:

• Fresh graduate - Minimum Bachelor's degree from any major; vocational school graduates in tourism welcome to apply
• Excellent communication skills in English (written and spoken) Excellent analytical and numerical skills
• Prior knowledge in the travel industry and GDS (Sabre, Amadeus, Galileo, etc.) would be beneficial
• Willingness to work at both Central Jakarta and BSD City
• Ability to work flexible hours, including rotating shifts on a 24/7 schedule

Be Part of ATI Journey:

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1300 employees providing services to our clients across the globe.