Fare Loader Senior Supervisor

ATI Business Group; Jakarta Pusat; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

ATI Business Group is seeking a Fare Loader Senior Supervisor to lead daily fare loading operations for overseas clients. You will oversee 50+ team members via Team Leaders, ensuring SLAs and data accuracy while driving engagement and continuous improvement.

This role requires working across Central Jakarta and BSD City with rotating shifts in a 24/7 environment. Ideal candidates hold a Bachelor's degree and at least 2 years in leadership, with English fluency (CEFR C1) and strong analytical

Qualifications

• Bachelor's degree in any major, preferably from a reputable university.
• Minimum 2 years of leadership or supervisory experience.
• Experience in travel, airline operations, data entry, or customer-facing operations preferred.
• Fluent in English CEFR C1.
• Strong analytical and data-driven performance management.
• Proficient in Microsoft Excel with data literacy.

Responsibilities

• Oversee daily fare loading operations to ensure accurate and timely loading, updating, and maintenance of fare data per client requirements and SLAs.
• Lead and support Team Leaders in managing workloads, productivity, quality, and performance.
• Monitor operational performance and data accuracy including productivity, turnaround time, and SLA achievement; implement corrective actions.
• Serve as escalation point for complex fare loading issues and data discrepancies.
• Support the Operations Manager in client communication, reporting, and continuous improvement initiatives.
• Identify opportunities to improve operational efficiency by reviewing workflows and strengthening quality controls.
• Maintain team engagement and service consistency through coaching and coordination.

Skills

Leadership

Analytical skills

Communication

Interpersonal skills

Time management

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Are you an experienced leader who thrives in managing large teams and navigating a fast-paced operational environment? Do you have strong analytical skills, excellent communication abilities, and the versatility to work across different teams, systems, and client needs? If you're a proactive leader who enjoys tackling new challenges, driving operational performance, and building strong client relationships in an international environment, we'd love to hear from you.

We are looking for a Fare LoaderSenior Supervisor to lead day-to-day operations for our overseas clients. Reporting to the Manager, you'll oversee a team of 50+ members through Team Leaders, ensuring operational targets and client SLAs are met while fostering team engagement, strengthening client relationships, and driving continuous improvement.

Key Responsibilities

• Oversee daily fare loading operations to ensure accurate and timely loading, updating, and maintenance of fare data in accordance with client requirements, operational procedures, and service-level agreements (SLAs).
• Lead and support Team Leaders in managing daily workloads, team productivity, quality standards, and employee performance and development.
• Monitor operational performance and data accuracy, including productivity, turnaround time, error rates, and SLA achievement, and implement corrective actions where needed.
• Serve as the escalation point for complex fare loading issues, data discrepancies, system-related challenges, and service delivery concerns, ensuring timely investigation and resolution.
• Support the Operations Manager in client communication, operational reporting, performance reviews, and continuous improvement initiatives.
• Identify opportunities to improve operational efficiency by reviewing workflows, strengthening quality controls, and ensuring consistent adherence to client-specific procedures.
• Maintain team engagement and service consistency through effective communication, coaching, and coordination across the operation.

Is this you?

• Bachelor's degree in any major, preferably from a reputable university.
• Minimum 2 years of leadership or supervisory experience, preferably managing large teams through Team Leaders or frontline supervisors.
• Preferably has a background in travel, airline operations, data entry, or customer-facing operations.
• Fluent in English, with a minimum proficiency level of CEFR C1.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Intermediate proficiency in Microsoft Excel, with strong data literacy and a data-driven approach to operational performance management.
• Adaptable and versatile, with the ability to manage competing priorities and respond effectively to changing operational and client requirements.
• Professional and confident in communicating with clients, Team Leaders, and team members.
• Willingness to work at both Central Jakarta and BSD City, as required by operational needs.
• Willingness to work flexible hours, including rotating shifts in a 24/7 operational environment.

Be Part of ATI's Journey

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality.