F&B & Padel Shift Lead: Guest Experience & Ops

Pengiklan Anonim; Kuta Selatan; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Pengiklan Anonim is seeking a proactive Shift Supervisor to oversee daily operations across front-of-house and back-of-house teams in Bali. You will lead briefings, monitor service quality, manage guest concerns, and ensure compliance with health and safety standards.

Responsibilities include coordinating floor staff, completing opening/closing checklists, reporting to the Operations Manager, and supporting cross-department collaboration to maintain smooth service flow during high-volume periods.

Qualifications

• Experience supervising F&B and kitchen staff.
• Good understanding of mise en place and kitchen safety.
• Strong communication and problem-solving skills.

Responsibilities

• Lead daily shift briefings covering bookings, kitchen prep status, events and priorities.
• Ensure all FOH and BOH staff are present, in uniform, and ready before the shift begins
• Monitor service quality across all club areas throughout the shift
• Handle first-level guest complaints promptly and professionally, escalating to the Operations Manager if unresolved within five minutes
• Supervise and coordinate floor staff including reception to ensure seamless service flow
• Complete opening and closing checklists with sign-off across all departments
• Submit end-of-shift reports to the Operations Manager
• Maintain accurate records related to floor operations including staffing, inventory, and incident documentation
• F&B and Kitchen Supervision: conduct pre-service kitchen checks, confirming mise en place, fridge temperature logs, and food safety compliance
• Monitor kitchen output during service for consistency of portion size, presentation, and timing
• Oversee stock levels and flag replenishment needs to the Operations Manager
• Support supplier coordination and assist with cost control initiatives
• Ensure hygiene and cleanliness standards are maintained across all F&B areas throughout the shift
• Assist in the training and development of staff, providing guidance and constructive feedback to raise performance
• Motivate and support the team during high-volume periods, maintaining calm and professionalism under pressure
• Collaborate with kitchen and management to ensure seamless cross-departmental operations

Skills

Staff supervision

Guest service

Team coordination

Communication

Job description

Pengiklan Anonim is seeking a proactive Shift Supervisor to oversee daily operations across front-of-house and back-of-house teams in Bali. You will lead briefings, monitor service quality, manage guest concerns, and ensure compliance with health and safety standards.

Responsibilities include coordinating floor staff, completing opening/closing checklists, reporting to the Operations Manager, and supporting cross-department collaboration to maintain smooth service flow during high-volume periods.