F&B Operations Manager — Guest Experience Leader

Pt. Makmur Cipta Rasa; Ciamis; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Marriott International / Courtyard seeks an experienced manager to oversee food and beverage operations at their Bandung-area property. The role focuses on guest satisfaction, staff leadership, and achieving financial goals through operational excellence.

The position requires strong leadership, coaching ability, and a commitment to service standards. This on-site role offers collaboration with a global hotel brand within a dynamic hospitality team.

Qualifications

• Education and experience aligned with food and beverage operations.
• Minimum experience in F&B, culinary, or related professional area as stated.
• Alternative degree path acceptable with relevant experience.

Responsibilities

• Assists in food and beverage operations and maintains service standards.
• Provides excellent customer service to guests and staff.
• Responds promptly to guest and employee concerns.
• Coaches staff to deliver consistent service.
• Demonstrates energy, confidence and enthusiasm.

Skills

Food & Beverage Operations

Guest Service Excellence

Team Leadership

Coaching/Mentoring

Problem Resolution

Education

High school diploma or GED

2-year degree in Hospitality or related major

Job description

Marriott International / Courtyard seeks an experienced manager to oversee food and beverage operations at their Bandung-area property. The role focuses on guest satisfaction, staff leadership, and achieving financial goals through operational excellence.

The position requires strong leadership, coaching ability, and a commitment to service standards. This on-site role offers collaboration with a global hotel brand within a dynamic hospitality team.