F&B Operations Leader: Guest Experience

Courtyard by Marriott; Kota Bandung; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

Courtyard by Marriott Bandung is seeking a qualified Management-level professional to oversee food and beverage operations, ensuring guest and employee satisfaction while maintaining Brand standards and achieving financial targets.

The selected candidate will lead a team, coach staff, and collaborate with departments to deliver exceptional service in a busy hotel environment on Jalan Ir H Juanda No 33, Bandung. A strong background in F&B management and hospitality is required.

Qualifications

• Education and experience as specified in the job posting.
• Minimum 3 years in F&B, culinary, or related supervisory role.
• Proven ability to manage guest and employee satisfaction.

Responsibilities

• Oversee F&B/culinary operations and drive guest satisfaction.
• Maintain standards and achieve financial goals.
• Lead, coach and motivate staff to deliver service.
• Ensure timely service and respond to guest needs.
• Collaborate with GM on audits and compliance.

Skills

Customer service

Leadership

Coaching

Teamwork

Problem solving

Education

High school diploma or GED

2-year degree in Hospitality/Hotel Management/Related major

Job description

Courtyard by Marriott Bandung is seeking a qualified Management-level professional to oversee food and beverage operations, ensuring guest and employee satisfaction while maintaining Brand standards and achieving financial targets.

The selected candidate will lead a team, coach staff, and collaborate with departments to deliver exceptional service in a busy hotel environment on Jalan Ir H Juanda No 33, Bandung. A strong background in F&B management and hospitality is required.