F&B Manager

Bobobox; Kota Bandung; Híbrido; IDR 180.000.000 - 320.000.000; Jornada completa

Descripción de la vacante

Bobobox is seeking an experienced F&B Manager to oversee operations across Bandung and other branches in a hybrid setup. You will lead day-to-day activities, ensure high service standards, and drive profitability through SOPs, staff development, and effective pricing strategies.

The role emphasizes quality control, customer experience, and alignment with commercial strategies to meet financial targets. You will work with cross-functional teams to optimize operations and support new location

Formación

• 3–5 years of experience in food & beverage operations, with a proven track record managing multiple locations.
• Strong understanding of SOP development and implementation.
• Excellent leadership and communication skills, with the ability to train and motivate staff.
• Passionate about innovating and improving operational processes.
• Strong problem-solving skills and the ability to work under pressure.
• Knowledge of health and safety regulations and best practices in the F&B industry.
• Experience in inventory management for F&B.

Responsabilidades

• Oversee and coordinate day-to-day operations across multiple F&B branches.
• Ensure consistency and efficiency from food preparation to customer service.
• Implement and monitor SOPs to maintain high service standards and operational excellence.
• Maintain NPS by ensuring excellent customer experience.
• Establish strict quality control for food safety, hygiene, and taste consistency.
• Conduct regular audits and inspections to uphold service and hygiene standards.
• Own APC targets and drive revenue growth through operational efficiency.
• Work with the F&B Revenue Team to set pricing strategies and optimize profitability.
• Control food and labor costs to optimize P&L performance.
• Lead, train, and develop all team members.
• Ensure staff compliance with operational SOPs and service standards.
• Align on menu development, pricing, and promotions to ensure feasibility and profitability.
• Ensure kitchens are prepared for new menu items and promotions.
• Utilize customer feedback data to improve operational efficiency.
• Oversee kitchen layouts and workflow efficiency before new outlet launches with Head Chef and Revenue Team.
• Ensure compliance with safety and operational standards in all locations.

Conocimientos

Leadership

Operations management

SOP development

Staff training

Customer service

Budgeting

Health & safety awareness

Descripción del empleo

The F&B Manager is responsible for overseeing and ensuring the seamless execution of F&B operations across all branches. This role focuses on strategic execution, quality assurance, and operational efficiency while aligning with the commercial team's strategies to meet financial and customer satisfaction targets.

What you will do:

• Oversee and coordinate day-to-day operations across multiple F&B branches.

• Ensure the consistency and efficiency of operations, from food preparation to customer service.

• Implement and monitor SOPs to maintain high service standards and operational excellence.

• Maintain NPS (Net Promoter Score) by ensuring excellent customer experience.

• Establish strict quality control for food safety, hygiene, and taste consistency.

• Conduct regular audits and inspections to uphold service and hygiene standards.

• Own APC (Average Per Customer) targets and drive revenue growth through operational efficiency.

• Work with the F&B Revenue Team to set pricing strategies and optimize profitability.

• Control food and labor costs to optimize P&L performance.

• Lead, train, and develop all team members.

• Ensure staff compliance with operational SOPs and service standards.

• Align on menu development, pricing, and promotions to ensure feasibility and profitability.

• Ensure kitchens are operationally prepared for new menu items and promotions.

• Utilize customer feedback data to improve operational efficiency.

• Oversee kitchen layouts and workflow efficiency before new outlet launches together with Head Chef and Revenue Team.

• Ensure compliance with safety and operational standards in all new locations.

You will fit in this job if you:

• Minimum of 3-5 years of experience in food and beverage operations, with a proven track record of managing multiple locations.

• Strong understanding of SOP development and implementation.

• Excellent leadership and communication skills, with the ability to train and motivate staff.

• Passionate about innovating and improving operational processes.

• Strong problem-solving skills and the ability to work well under pressure.

• Knowledge of health and safety regulations and best practices in the F&B industry.

• Experience in inventory management for F&B.

Placement:

Bandung HQ (hybrid), with frequent travel to branch