F&B Host Li Lian - Park Hyatt Jakarta

Hyatt Hotels Corporation; Jakarta Pusat; Sur place; IDR 60 000 000 - 90 000 000; Plein temps

Résumé du poste

Hyatt Hotels Corporation in Jakarta is seeking a Hospitality professional to uphold brand standards and deliver exceptional guest service. The role requires Indonesian nationality, a degree in Hospitality or related field, and at least one year of experience in a luxury international hotel.

Strong English communication, guest-service mindset, and leadership skills are essential; Mandarin would be an asset. Join our team to contribute to a premium guest experience and uphold Hyatt’s standards

Qualifications

• Indonesian Nationality with a degree in Hospitality or related field.
• Minimum 1 year experience in a similar position in a five-star international hotel chain.
• Prior luxury hotel or international experience is advantageous.
• Strong leadership and business acumen.
• Excellent English communication skills and guest service mindset.

Responsabilités

• Ensures the delivery of brand promise and exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest complaints and inquiries courteously and efficiently, ensuring problems are resolved.
• Maintains positive guest and colleague interactions with good working relationships.
• Adheres to hotel rules and procedures, including Hygiene, Health and Food Safety policies.
• Implements food safety programs and procedures.
• Practices safety in handling food at all times.
• Maintains personal and environmental hygiene in food and beverage operations.

Connaissances

English communication

Guest service mindset

People management

Mandarin asset

Formation

Degree in Hospitality or related field

Description du poste

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Hygiene, Health and Food Safety
• Implement food safety programs and procedures.
• Always practice safety in handling food.
• Performing personal and environmental hygiene in food and beverage business

Qualifications

• Indonesian Nationality with a degree in Hospitality or related field
• Has minimum 1(One) yearexperience in a similar position in 5 (five) stars International Hotel Chain
• Previousexperience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen

Excellent English communication skills, strong guest service mindset and people management & development skills

• Able to speak Mandarin would be an asset

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