F&B Host Atelier23 - Park Hyatt Jakarta

Hyatt Hotels Corporation; Jakarta Timur; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Hyatt Hotels Corporation in Indonesia is seeking a hospitality professional to join our luxury hotel team. You will deliver exceptional guest service and uphold our brand promise across all guest interactions.

Indonesian nationality with a hospitality degree and at least 1 year of experience in a five‑star international hotel is required. Luxury or international experience is an advantage. Excellent English communication, leadership and a service mindset are essential.

Qualifications

• Indonesian nationality with a degree in Hospitality.
• Has minimum 1 year experience in a similar position in a 5-star international hotel chain.
• Previous experience in luxury hotel or international experience are advantages.

Responsibilities

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Handles guest inquiries and complaints in a courteous and efficient manner, ensuring problems are resolved.
• Maintains positive guest and colleague interactions with good working relationships.
• Adheres to hygiene, health and food safety policies and procedures.
• Implements food safety programs and always practices safety in handling food.
• Performs personal and environmental hygiene in food and beverage operations.

Skills

English communication

Education

Hospitality degree

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Hygiene, Health and Food Safety
• Implement food safety programs and procedures.
• Always practice safety in handling food.
• Performing personal and environmental hygiene in food and beverage business

Qualifications

• Indonesian Nationality with a degree in Hospitality or related field
• Has minimum 1(One) yearexperience in a similar position in 5 (five) stars International Hotel Chain
• Previousexperience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen

Excellent English communication skills, strong guest service mindset and people management & development skills

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