Restaurant Assistant Manager Li Lian - Park Hyatt Jakarta

Hyatt Hotels Corporation; Jakarta Timur; On-site; IDR 80,000,000 - 180,000,000; Full time

Job summary

Hyatt Hotels Corporation in Jakarta is seeking an Entry Level Manager in Food and Beverage to supervise restaurant operations, delivering courteous and professional service in line with Park Hyatt Jakarta’s standards.

You will assist in managing daily activities, liaise with Kitchen and F&B, and oversee cleanliness, safety, and guest satisfaction while upholding the brand promise.

Qualifications

• Indonesian nationality with a degree in Hospitality or Business Management.
• Minimum 2 years experience in a similar position in a 5-star international hotel.
• Luxury hotel experience or international exposure is advantageous.
• Strong leadership and business acumen.
• Excellent English communication skills and people development abilities.

Responsibilities

• Adhere to all policies and procedures in the Departmental Operations Manual.
• Respond to guest satisfaction surveys and implement changes.
• Assist the Manager in efficiently managing the Restaurant per Park Hyatt Jakarta’s Standards of Performance.
• Supervise and demonstrate all duties and tasks; oversee requisitioning, storage and use of supplies.
• Coordinate with Kitchen and F&B teams on daily operation and quality.
• Ensure outlet cashiering procedures are followed.
• Maintain cleanliness front and back of house.
• Coordinate repairs and maintenance to ensure proper upkeep of the outlet.
• Deliver exceptional guest service and uphold brand promise.
• Maintain professional relationships between Restaurant Service and Restaurant Kitchen teams.

Skills

Leadership

Guest service mindset

People management

Education

Hospitality or Business Management degree

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Park Hyatt Park Hyatt Jakarta ID - JW - Jakarta

Food and Beverage

Entry Level Manager

Full-time

Local

Summary

• To fully understand and strictly adhere to all of the policies and procedures outlined in the Departmental Operations Manual.
• To respond to the results of guest satisfaction surveys and ensure the relevant changes are implemented.
• To be fully aware of all activity within the Hotel on a day to day basis.
• To assist the Manager in efficiently managing the Restaurant according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Park Hyatt Jakarta’s Standards of Performance.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks.
• To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
• To liaise with the Kitchen and Food & Beverage associates on daily operation and quality.
• To ensure that the outlet cashiering procedures are strictly adhered to.
• To ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
• To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.
• To co-ordinate all Repair and Maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet.
• To ensure all associates deliver the brand promise and provide exceptional guest service at all times.
• To keep a positive and professional relationship between Restaurant Service and Restaurant Kitchen associates.
• To ensure all associates provide excellent service to internal customers in other departments as appropriate.
• To handle all guest and internal customer complaints and enquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Implement food safety programs and procedures.
• Always practice safety in handling food.
• Performing personal and environmental hygiene in food and beverage business.
• Conducting Food Safety Training.
• Performing Personal and Environmental Hygiene in the Management of Food Business Services.

Qualifications

• Indonesian Nationality with a degree in Hospitality or Business Management
• Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
• Previous experience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen
• Excellent English communication skills, strong guest service mindset and people management & development skills