Executive Studio Administrator

PT Viable Strategies Asia; Jakarta Utara; Presencial; IDR 90.000.000 - 150.000.000; Jornada completa

Descripción de la vacante

PT Viable Strategies Asia is seeking a highly organized Client Experience & Admin Executive for our Jakarta studio. You will greet guests, manage bookings, and support luxury hospitality, while collaborating with sales and management to keep operations running smoothly.

We value Mandarin language skills and a high level of emotional intelligence to read client needs and provide an exceptional client journey in a fast-paced creative environment.

Formación

• Experience in the hospitality industry is required.
• Background in luxury service is highly preferred.
• Conversational proficiency in Mandarin is highly preferred.
• High emotional intelligence with the ability to read client needs and remain calm in a fast-paced environment.
• Strong work ethic and willingness to learn and adapt.

Responsabilidades

• Guest Reception & Hospitality: Welcome guests warmly and guide them through the studio flow to ensure a premium experience.
• Booking & Schedule Management: Coordinate bookings across online and offline channels and keep the studio calendar accurate and conflict-free.
• General Office Administration: Handle day-to-day administrative tasks and maintain front-of-house and back-office operations.
• Reporting & Data Presentation: Compile data reports on guest metrics, customer demographics, and booking performance for leadership.

Conocimientos

Guest reception

Booking coordination

Office administration

Data reporting

Mandarin language

Emotional intelligence

Herramientas

Booking software

Descripción del empleo

Hi! This is for our sister company's studio located in PIK 2. It is a premier photography studio dedicated to capturing unforgettable moments with exceptional quality. We pride ourselves not only on our creative output but also on providing a seamless, high-end experience for every client who walks through our doors.

About the Role

We are looking for a highly organized and emotionally intelligent Client Experience & Admin Executive to be the welcoming face of our studio and the administrative backbone of our daily operations. In this role, you will ensure our clients receive luxury-level hospitality from the moment they arrive, while working closely with our sales and management teams to keep bookings and office operations running flawlessly.

Key Responsibilities

Guest Reception & Hospitality: Act as the first point of contact for the studio. Welcome guests warmly, provide exceptional hospitality, and guide them seamlessly through the studio flow (wardrobe, makeup, shooting areas) to ensure a comfortable and premium experience.

Booking & Schedule Management: Collaborate closely with the sales team to coordinate and arrange customer booking schedules across both online and offline channels. Ensure the studio calendar is accurate, optimized, and conflict-free.

General Office Administration: Handle day-to-day general administrative tasks, maintain studio organization, and ensure all front-of-house and back-office operations run smoothly.

Reporting & Data Presentation: Compile and submit accurate data reports and presentations regarding guest metrics, customer demographics, and booking performance to the Director, Studio Manager, and Finance teams.

Qualifications & Requirements

Experience: Proven experience in the hospitality industry is required. Background in the luxury service industry is highly preferred.

Language Skills: Conversational proficiency in Mandarin is highly preferred (fluency is a plus, but the ability to warmly communicate and assist Mandarin-speaking clients is what matters most).

High Emotional Intelligence (EQ) with the ability to read client needs, handle feedback gracefully, and maintain a positive, calming presence in a fast-paced creative environment.

A strong work ethic with a genuine willingness to learn, adapt, and continuously develop professional skills.

Technical Skills: Proficient in basic office software (presentations, spreadsheets) and comfortable learning new booking or scheduling systems.