IT Helpdesk Associate — Fresh Grad (Yogyakarta)

PT Astra Graphia Information Technology; Kota Yogyakarta; Sur place; IDR 66 960 000 - 100 440 000; Plein temps

Avantages offerts par ce poste

Career development

Supportive environment

Résumé du poste

PT Astra Graphia Information Technology is seeking a proactive Helpdesk Agent in Yogyakarta. This entry-level role targets fresh graduates in Computer Science or related IT fields, focusing on monitoring applications, handling user requests via ticketing systems, and escalating issues when needed.

The role emphasizes strong communication, quick learning, and English proficiency to support users and internal teams effectively.

Qualifications

• Bachelor's degree (S1) or Diploma (D3) in Computer Science, Informatics, or related IT disciplines.
• Strong communication skills and the ability to learn quickly.
• Good command of English, both oral and written.
• Basic IT knowledge and problem-solving abilities.

Responsabilités

• Monitor applications to ensure smooth operation within the designated scope.
• Perform daily activities related to application support and maintenance.
• Manage and resolve user requests through ticketing tools efficiently.
• Escalate incidents to relevant personnel when necessary.
• Maintain clear and professional communication with users and internal teams.

Connaissances

Windows OS

MS Office

English proficiency

Communication skills

Problem solving

Formation

Bachelor's degree in Computer Science / Informatics

Outils

Ticketing system

Description du poste

PT Astra Graphia Information Technology is seeking a proactive Helpdesk Agent in Yogyakarta. This entry-level role targets fresh graduates in Computer Science or related IT fields, focusing on monitoring applications, handling user requests via ticketing systems, and escalating issues when needed.

The role emphasizes strong communication, quick learning, and English proficiency to support users and internal teams effectively.