Entry-Level Customer Support Agent – Bilingual (Ind/Eng)

MitraComm Ekasarana; Jakarta Selatan; On-site; IDR 72,000,000 - 90,000,000; Full time

Job summary

MitraComm Ekasarana in Jakarta Selatan is seeking a motivated individual for a frontline support role. Fresh graduates are welcome, with a minimum Diploma 3, and a preference for candidates with call center or customer service exposure.

Fluency in Bahasa Indonesia and basic English for non-phone tasks is required; English competence is mandatory for CCU communications. The ideal candidate will operate MS Office or Google Workspace, type at least 40 WPM, and undergo training with a minimum score

Qualifications

• Freshgraduates welcome.
• Min. Diploma 3.
• Preferably experience in call center or customer service.
• Fluent in Bahasa Indonesia and basic English for non-phone tasks.
• In English, CCU communications require fluent capability.
• Proficient with MS Office or Google Workspace.
• Typing speed of at least 40 WPM.
• Monitored during operation phase.
• No critical defects in last 6 months.
• Training test with minimum score 85%.
• No data-sharing violations or fraud findings.

Skills

Call center

Customer service

Bahasa Indonesia

Basic English

MS Office/Google Workspace

Typing 40 WPM

Education

Diploma 3

Tools

MS Office

Google Workspace

Job description

MitraComm Ekasarana in Jakarta Selatan is seeking a motivated individual for a frontline support role. Fresh graduates are welcome, with a minimum Diploma 3, and a preference for candidates with call center or customer service exposure.

Fluency in Bahasa Indonesia and basic English for non-phone tasks is required; English competence is mandatory for CCU communications. The ideal candidate will operate MS Office or Google Workspace, type at least 40 WPM, and undergo training with a minimum score