Enterprise Service Lead - Implementations & Client Success

Globaltix; Jakarta Pusat; Hybrid; IDR 350.000.000 - 550.000.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangement

Competitive salary package

Zusammenfassung

Globaltix is seeking an experienced Enterprise Service Manager based in Jakarta to lead customer implementations of our ticketing solutions and manage ongoing client relationships across Indonesia. You will be the primary contact for new projects and launched accounts, coordinating with our Singapore-based team to ensure successful deployments and lasting customer satisfaction.

Ideal candidates will have 3–5 years in project management, software implementation, or customer success, with strong

Qualifikationen

• 3–5 years of experience in project management, software implementation, account management, customer success, or a similar role.
• Strong communication and relationship-building skills.
• Comfortable coordinating multiple internal teams and working with customers.
• Self-motivated with strong problem-solving and organizational abilities.

Aufgaben

• Lead customer implementations from kick-off through go-live, managing timelines, risks, testing, training, and launch activities.
• Act as the main point of contact and build strong relationships with customers, facilitating stakeholder meetings, demos, and regular updates.
• Monitor account health, address risks proactively, and identify opportunities to maximize value from our solutions.
• Collaborate with cross-functional teams across Product, Technology, and Support to ensure successful deployments and ongoing satisfaction.

Kenntnisse

Project management

Account management

Customer success

Software implementation

Stakeholder management

Communication

Tools

Microsoft Office

Teams

Jobbeschreibung

Globaltix is seeking an experienced Enterprise Service Manager based in Jakarta to lead customer implementations of our ticketing solutions and manage ongoing client relationships across Indonesia. You will be the primary contact for new projects and launched accounts, coordinating with our Singapore-based team to ensure successful deployments and lasting customer satisfaction.

Ideal candidates will have 3–5 years in project management, software implementation, or customer success, with strong