Remote Customer Support Team Lead - Asia-Pacific

Immersive Technologies Pty Limited; Jakarta Pusat; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

Immersive Technologies is seeking a Customer Support Team Lead based in Jakarta, Indonesia. You will lead a small services team across Asia, ensuring contract delivery and expert customer support while promoting staff development and performance improvements.

The role requires an Engineering/IT background, 8+ years in technical services, and strong stakeholder engagement. International travel up to 20% is expected.

Qualifications

• Bachelor's degree in Engineering, Information Technology, or related field.
• 8+ years experience in the technical service industry.
• Electronics qualification or similar levels of industry experience.
• Skills and Experience in engaging proactively with key Customer stakeholders.
• Aptitude for analytical activity.
• Strong project management skills.
• Experience in measuring service delivery and driving performance.
• Strong people management and team development skills.
• Strong organization and management skills.
• Customer focused approach.

Responsibilities

• Lead a small team of dedicated services staff located and working across Asia, to successfully and efficiently deliver service contracts and provide expert customer support.
• Ensure contractual compliance and staff adherence to relevant processes and policies.
• Schedule manpower to meet service delivery requirements.
• Prioritize and esc... but keep the text verbatim
• Support Customer Support staff in daily activities.
• Effectively lead and run a remotely based team.

Skills

Team leadership

Stakeholder management

Project management

Customer service

Analytical skills

Communication skills

Education

Bachelor's degree in Engineering, IT, or related field

Tools

CRM software

Service management tools

Microsoft Office

Job description

Immersive Technologies is seeking a Customer Support Team Lead based in Jakarta, Indonesia. You will lead a small services team across Asia, ensuring contract delivery and expert customer support while promoting staff development and performance improvements.

The role requires an Engineering/IT background, 8+ years in technical services, and strong stakeholder engagement. International travel up to 20% is expected.