Enrollment Consultant (Customer Acquisition)

Blubridge Center; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Vibrant team environment

Continuous professional development

Job summary

Blubridge Center in Surabaya, Indonesia, is seeking a customer service or inbound sales professional to support families seeking ABA therapy. You will handle inquiries, guide parents through programs, and help enroll children into our services with a compassionate, information-driven approach.

The role emphasizes clear communication in English, coordination with an administrative team, and timely follow-ups to convert inquiries into consultations and assessments. Training is provided.

Qualifications

• Minimum D3/S1 in Communication, Psychology, or related field.
• Strong written and verbal communication.
• English proficiency required.
• Experience in Customer Service or Inbound Sales a plus.
• Proficient with Microsoft Office and Google Workspace.

Responsibilities

• Handle and respond to inbound inquiries by providing information about Blubridge Center's therapy services, programs, and enrollment process.
• Understand parents' needs and concerns and provide relevant information, individualized based on their child's needs.
• Conduct timely follow-ups and convert inbound inquiries into consultations and assessments.
• Coordinate with the administrative team to support a smooth enrollment process.
• Maintain accurate customer data, inquiry status, and follow-up progress using the Blum system.

Skills

Communication skills

English proficiency

Negotiation

MS Office

Google Workspace

Customer service

Education

D3/S1 in Communication or Psychology

Tools

Google Workspace

CRM software

Job description

Blubridge Center is dedicated to creating a nurturing and empowering environment for children with developmental disabilities. We provide Applied Behavior Analysis (ABA) / Verbal Behavior Therapy; which have been widely researched and proven scientifically to be effective in helping children reach their full potential. Our mission is to help these children thrive and effectively participate in the community. With the upcoming launch of our third center in Surabaya, we are also excited to expand our services across Indonesia.

Why Blubridge Center?

• Evidence-based approach: We are at the forefront of integrating ABA practices to support children, upholding science with compassion.
• Growth Opportunities: As we expand, you'll have the chance to grow with us and make a significant impact in new communities.
• Comprehensive Training: We offer paid intensive training for all new hires to ensure you have the tools and knowledge to succeed.

Responsibilities:

• Handle and respond to inbound inquiries by providing information about Blubridge Center's therapy services, programs, and enrollment process.
• Understand parents' needs and concerns and provide relevant information, individualized based on their child's needs.
• Conduct timely follow-ups and convert inbound inquiries into consultations and assessments.
• Coordinate with the administrative team to support a smooth enrollment process.
• Maintain accurate customer data, inquiry status, and follow-up progress using the Blum system.

Qualifications:

• Minimum D3/S1 in Communication, Psychology, or a related field.
• Strong communication skills, both written and verbal.
• Good negotiation and persuasion skills.
• Proficient in using Microsoft Office and Google Workspace.
• Previous experience in Customer Service or Inbound Sales is a plus.
• Ability to communicate in English is required.

What We Offer:

• A vibrant and supportive team environment.
• Continuous professional development opportunities.The chance to be part of a pioneering initiative in child development and therapy in Indonesia.