English-Speaking Customer Service | Jakarta (Contract based on project)

Teleperformance; Jakarta Selatan; On-site; IDR 55,000,000 - 90,000,000; Part time

Benefits offered by this job

High salary

Performance incentives

Shift allowance

Overtime allowance

Holiday pay

Career growth opportunities

Training and development

Job summary

Teleperformance is hiring for an English-Speaking Customer Service role in Jakarta, supporting US customers. The position is project-based and onsite, with relocation allowed if needed. You will handle inquiries, resolve basic technical issues, and collaborate with the team to ensure high-quality customer experiences.

Ideal candidates have a Diploma or Bachelor’s degree and English at C1+ level. Fresh graduates are welcome, and flexibility for rotational shifts is required.

Qualifications

• Diploma or Bachelor's Degree in any major.
• English proficiency at C1 level or above (reading, writing, and understanding).
• Fresh graduates are welcome to apply.

Responsibilities

• Provide timely and professional assistance to customers through available channels.
• Resolve inquiries and basic technical issues using provided tools and guidelines.
• Identify urgent concerns and escalate them to appropriate teams when necessary.
• Meet performance and quality targets established by the company and client.
• Collaborate with teammates to continuously improve customer experience and support processes.
• Contribute to a positive, customer-focused, and solution-oriented work environment.

Skills

English proficiency

Education

Diploma or Bachelor’s Degree

Job description

English-Speaking Customer Service | Jakarta (Contract based on project)

Passionate about helping people, solving problems, and building a career in a fast-paced international environment? We're looking for motivated individuals with strong English communication skills to join our growing Jakarta team, supporting US customers!

What You'll Do

Providing timely and professional assistance through available communication channels.

Helping customers resolve inquiries and basic technical issues using provided tools and guidelines.

Identifying urgent concerns and escalating them to the appropriate teams when necessary.

Meeting performance and quality targets established by the company and client.

Collaborating with teammates to continuously improve customer experience and support processes.

Contributing to a positive, customer-focused, and solution-oriented work environment.

Who We're Looking For

Diploma or Bachelor's Degree in any major

Fresh graduates are welcome to apply

English proficiency at C1 level or above (reading, writing, and understanding), tested during the recruitment process

Good analytical and problem-solving skills

Able to work in a fast-paced environment

Typing speed of at least 50 WPM

Willing to work onsite (WFO) at TPID RDTX Square, Jakarta, Indonesia

Open to relocation if currently living outside Jakarta

Flexible to work rotational shifts, weekends, and public holidays when required

Flexible to work following US Timezone (night shifts)

Available to start around November 2026

What You'll Get

• High salary (far above Jakarta UMR)
• Monthly performance incentives & project allowance
• Shift allowance (based on assigned schedule)
• Overtime allowance (if applicable)
• Holiday pay when assigned to work on public holidays
• Internal career growth opportunities
• Training and development to help you grow your skills

Ready to kick-start your career in Content Moderation? We'd love to hear from you!