English LiveChat Specialist — Flexible Hours

PT Indotel Maju Bersama; Daerah Istimewa Yogyakarta; Vor Ort; IDR 44.640.000 - 66.960.000; Vollzeit

Zusammenfassung

PT Indotel Maju Bersama is hiring for a Customer Service English LiveChat representative based in Bantul, Yogyakarta Special Region. This full-time role requires delivering real-time English language support to customers via live chat, maintaining high service standards and accurate records.

The ideal candidate will have fluent English, prior customer service experience, strong problem-solving skills, and the ability to multitask in a fast-paced environment.

Qualifikationen

• Fluent English communication with strong grammar and spelling.
• Prior customer service experience is preferred, especially in live chat or call centre.
• Ability to multitask and manage multiple conversations concurrently.
• Excellent typing speed and accuracy for fast-paced chats.
• Patience, empathy and strong interpersonal skills.

Aufgaben

• Respond to customer inquiries via live chat in English.
• Provide timely solutions to customer issues and concerns.
• Maintain accurate records of interactions and transactions.
• Handle multiple chats simultaneously while meeting response time standards.
• Escalate complex issues to supervisors as needed.
• Follow company protocols to ensure consistent service delivery.

Kenntnisse

Fluent English

Customer service

Multitasking

Typing speed

Empathy

Flexible hours

Live chat platforms

Ausbildung

High school diploma

Tools

Live chat software

Jobbeschreibung

PT Indotel Maju Bersama is hiring for a Customer Service English LiveChat representative based in Bantul, Yogyakarta Special Region. This full-time role requires delivering real-time English language support to customers via live chat, maintaining high service standards and accurate records.

The ideal candidate will have fluent English, prior customer service experience, strong problem-solving skills, and the ability to multitask in a fast-paced environment.