English-Speaking Customer Support Specialist (24/7)

IGT Solutions Pvt. Ltd.; Kota Yogyakarta; Sur place; IDR 55 800 000 - 89 280 000; Plein temps

Avantages offerts par ce poste

BPJS Health

BPJS Employment

Annual leave

Résumé du poste

IGT Solutions Pvt. Ltd. in Yogyakarta seeks a Customer Service Executive (English Speaker) to handle inquiries and resolve issues across tickets, calls, and emails. The role emphasizes empathetic service, accuracy, and teamwork to meet KPIs and SLAs.

The position offers full-time, on-site work at Sleman City Hall, with 5-day weeks, 9-hour shifts, and a comprehensive training program. BPJS health and employment coverage accompany an attractive annual leave entitlement.

Qualifications

• Minimum 1 year of experience in a Contact Center or Customer Service environment.
• Good English proficiency (B2+ spoken and written; C1 is an advantage).
• Willing to work on a 24/7 shift rotation schedule.
• Work schedule: 5 days per week, 9-hour shifts including 1 hour break and short rest periods.
• Comprehensive training program will be provided for new employees.
• Willing to work from the office (WFO) in Yogyakarta (Sleman City Hall).
• Strong commitment to quality and customer satisfaction.
• 5 working days per week.
• Medical coverage (BPJS Health).
• BPJS Employment (Social Security Program).
• Attractive annual leave entitlement.
• Permanent position (full-time employment).

Responsabilités

• Handle customer complaints received through the ticketing system (resolution tools).
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Exceed customer expectations in terms of service quality and information accuracy.
• Collaborate effectively within the team to achieve KPI and SLA targets.
• Respond to and resolve customer complaints through various communication channels, including digital platforms, inbound/outbound calls, email, and others.
• Accurately document customer interactions, transactions, feedback, and complaints.
• Provide feedback and suggestions to improve customer service process efficiency.
• Ensure customer satisfaction by delivering professional customer support services.

Connaissances

English proficiency

Customer service

Description du poste

IGT Solutions Pvt. Ltd. in Yogyakarta seeks a Customer Service Executive (English Speaker) to handle inquiries and resolve issues across tickets, calls, and emails. The role emphasizes empathetic service, accuracy, and teamwork to meet KPIs and SLAs.

The position offers full-time, on-site work at Sleman City Hall, with 5-day weeks, 9-hour shifts, and a comprehensive training program. BPJS health and employment coverage accompany an attractive annual leave entitlement.