Bilingual Melayu–English Customer Service Specialist

TP Systems; Indonesia; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

TP Systems in Indonesia (Yogyakarta) is seeking a Customer Service representative who speaks Bahasa Melayu and excellent English to join our growing team. You will handle inquiries, resolve issues, and guide customers with a friendly, professional approach.

This role offers regular shift work, weekend availability, and opportunities to promote our products while delivering outstanding service across calls, emails, and chats.

Qualifications

• Fluent in Bahasa Melayu (written and spoken) and English.
• Diploma (D3) in any major.
• 2–3 years of experience in hospitality, customer service, or sales.

Responsibilities

• Support customers by addressing inquiries and resolving issues.
• Provide accurate information and guidance to customers.
• Deliver a positive customer experience across multiple channels.

Skills

Bahasa Melayu

English

Customer service

Education

Diploma (D3)

Job description

TP Systems in Indonesia (Yogyakarta) is seeking a Customer Service representative who speaks Bahasa Melayu and excellent English to join our growing team. You will handle inquiries, resolve issues, and guide customers with a friendly, professional approach.

This role offers regular shift work, weekend availability, and opportunities to promote our products while delivering outstanding service across calls, emails, and chats.