English Customer Service

Concentrix; Kota Yogyakarta; On-site; IDR 7,812,000 - 13,392,000; Full time

Job summary

Concentrix in Yogyakarta is seeking a Customer Service Agent to provide omnichannel support to international customers during night shifts.

You will resolve issues and deliver seamless travel experiences while maintaining high levels of customer satisfaction and service quality.

Fresh graduates are welcome, and a competitive salary plus benefits are offered in a dynamic, multicultural team.

Qualifications

• English proficiency, written and spoken.
• Experience as a Customer Service Agent is a plus; fresh graduates are welcome.
• Strong problem-solving and multitasking abilities.
• Excellent attention to detail and accuracy.

Responsibilities

• Provide omnichannel support to international customers.
• Resolve issues and deliver seamless travel experiences.
• Maintain high levels of customer satisfaction and service quality.

Skills

English proficiency

Multitasking

Problem solving

Attention to detail

Night shift readiness

Communication

Job description

Are you an exceptional English communicator ready for a rewarding role with night shifts? We encourage you to apply and join our dynamic team!

Role Overvie w:

• Provide omnichannel support to international customers.
• Resolve customer issues and deliver exceptional solutions for a seamless travel experience.
• Maintain high levels of customer satisfaction and service quality.

What You Need:

• Proficiency in English (minimum B1 level), both written and spoken.
• Prior work experience as a Customer Service Agent is a plus. Fresh graduates are welcomed to apply.
• Strong problem-solving skills and the ability to multitask.
• Keen attention to detail and accuracy.
• Comfortable with a rotational 24/7 shift schedule, especially night shifts to align with European and US time zones.
• Availability to work 5 days per week.
• Based in or willing to relocate to Yogyakarta.

Why You’ll Love Working with Us:

• Join a rapidly growing global leader in online travel.
• Engage with international customers and diverse travel experiences.
• Enjoy a competitive salary and a comprehensive benefits package.
• Experience a dynamic, supportive, and multicultural work environment in Yogyakarta.
• Access opportunities for career growth and professional development.