English Customer Service (Live Chat)

PT Koneksi Seluruh Indonesia; Daerah Istimewa Yogyakarta; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT Koneksi Seluruh Indonesia is seeking an English-speaking Customer Service (Live Chat) to support our SEA market. If you have strong English skills and enjoy interacting with customers, this opportunity is for you.

You will respond to inquiries via Live chat, provide accurate information, document interactions, and collaborate with cross-functional teams to enhance customer satisfaction in a fast-paced environment with a night shift.”

Qualifications

• Diploma 3 or higher
• Excellent English communication (written and verbal)
• Strong problem-solving and critical thinking
• Customer-centric mindset and passion for service
• Proficient with computer systems and CRM applications
• Able to work in a fast-paced, high-volume environment
• Willing to work night shift
• Good health
• Available to join as soon as possible

Responsibilities

• Respond to customer inquiries and concerns via Live chat in a timely and professional manner
• Provide accurate information and effective resolutions to customer issues
• Identify opportunities to improve customer satisfaction and loyalty
• Maintain detailed records of customer interactions and ensure documentation
• Collaborate with cross-functional teams to enhance the customer experience
• Adhere to company policies, procedures, and regulations

Skills

English communication

Problem solving

Critical thinking

Customer focus

Team collaboration

Adaptability

Night shift

Education

Diploma 3 or higher

Tools

CRM software

Job description

We are currently looking for an English Customer Service (Live Chat) to support our SEA market. If you have strong English skills and enjoy interacting with customers, this opportunity is for you!

Job Descriptions

• Responding to customer inquiries and concerns via Live chat in a timely and professional manner
• Providing accurate information and effective resolutions to customer issues
• Identifying opportunities to improve customer satisfaction and loyalty
• Maintaining detailed records of customer interactions and ensuring accurate documentation
• Collaborating with cross-functional teams to enhance the customer experience
• Adhering to company policies, procedures, and industry regulations

Requirements

• Minimum education Diploma 3 or above
• Excellent communication skills in English, both written and verbal
• Strong problem-solving and critical thinking abilities
• Customer-centric mindset and a genuine passion for providing exceptional service
• Proficiency in using computer systems and CRM applications
• Ability to work effectively in a fast-paced, high-volume environment
• Wiling to work in Night Shift
• Candidates in good healthy condition
• Can join as soon as possible